Mary Anne Barclay
Call Center Representative
Glen Robertson,ON
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Knowledgeable Call Center Representative with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Keys Marketing
05.2022 - Current
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Collecting personal and financial information
- Identified and resolved discrepancies and errors in customer accounts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Financial Services Representative
Easyfinancial Services
10.2021 - 05.2022
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Increased client retention with personalized follow-up calls and quarterly reviews to discuss portfolio performance.
Secretary to the General Manager
JCL Contracting
03.2019 - 05.2021
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
Night Stocker, Greeter
Walmart
10.2018 - 03.2019
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Greeting Customer
Call Center Representative
Xplornet
11.2016 - 10.2018
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Trained new personnel regarding company operations, policies and services.
Call Center Representative
Atelka
06.2014 - 11.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
Manager of Operations
GlenRobertson , Restaurant
01.2012 - 06.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Key holder
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager Assitant
Goodies
08.2010 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Key Holder
Education
GED -
TR LEGER
Alexandria, ONApprentices - Contact Centre Customer Service Agent
Ontario College of Trades
Toronto, ON11-2016
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Complaint resolution
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Severals Certificates in Customer Service Representative
Standing Ovation
Meeting All Targets
Best ACW
Rockstar
Friendly Award
Timeline
Call Center Representative
Keys Marketing
05.2022 - Current
Financial Services Representative
Easyfinancial Services
10.2021 - 05.2022
Secretary to the General Manager
JCL Contracting
03.2019 - 05.2021
Night Stocker, Greeter
Walmart
10.2018 - 03.2019
Call Center Representative
Xplornet
11.2016 - 10.2018
Call Center Representative
Atelka
06.2014 - 11.2016
Manager of Operations
GlenRobertson , Restaurant
01.2012 - 06.2014
Manager Assitant
Goodies
08.2010 - 01.2012
GED -
TR LEGER
Apprentices - Contact Centre Customer Service Agent
Ontario College of Trades
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