Summary
Overview
Work History
Education
Skills
Timeline
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Jessi Foggin

Okotoks

Summary

Dedicated employee with a proven track record, adept in customer engagement and POS system usage. Excelled at created an great customer experience through exceptional service and resolving guest complaints with a professional demeanor. Skilled in multitasking while working in a team environment or alone, contributing significantly to business success.



Overview

3
3
years of professional experience

Work History

Booth Manager/Sales

The Spice Merchant
02.2024 - Current
  • Used product knowledge and customer service skills to promote sales and loyalty, as well as resolve customer concerns.
  • Independently open, manage, and close booths at various Markets/events to uphold successful operations and maximize business success.
  • Maintained professional demeanor in both pleasant customer interaction and by staying calm when addressing unhappy or angry customers.
  • Manage product inventory to prevent stock discrepancies and ensure accurate recordkeeping.
  • Maintained a clean, organized, and safe environment at the booth for both staff members and visitors alike.
  • Manage POS system and cash float for all sales at various booth locations.

Hostess/Expo Runner

Browns Social House
02.2022 - 11.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, taking reservations, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Maintained a professional presence when dealing with dissatisfied customers.
  • Kept a clean and organized expo station, improving efficiency in the kitchen.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Holy Trinity Academy
Okotoks, AB
06-2025

Skills

  • Customer engagement
  • Effective multitasking
  • Quick learner
  • Brand awareness
  • Cash handling/POS System expertice
  • Detail-oriented
  • Sales experience
  • Guest complaint resolution

Timeline

Booth Manager/Sales

The Spice Merchant
02.2024 - Current

Hostess/Expo Runner

Browns Social House
02.2022 - 11.2024

Holy Trinity Academy

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Jessi Foggin