Summary
Overview
Work History
Education
Skills
Timeline
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Ashlee Bell

Holtville,CA

Summary

Detail-oriented customer service representative with over 5 years of experience delivering exceptional remote support. Expertise in efficiently resolving customer concerns while maintaining high levels of satisfaction and fostering strong relationships and loyalty. Committed to leveraging skills and knowledge to drive success and enhance the overall customer experience within a dynamic team environment. Passionate about contributing to organizational goals through dedicated service and proactive problem-solving.

Overview

12
12
years of professional experience

Work History

Customer Experience Associate I

Magellan Health
12.2024 - Current
  • Verify patient insurance eligibility and benefits.
  • Maintain accurate and complete documentation of insurance information, and interactions with patient in CRM systems.
  • Identify and respond to crisis calls with appropriate resource.
  • Provide support and guidance to patients regarding their insurance coverage and benefits.
  • Complete prior authorizations based on members eligibility.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Respond to healthcare providers and members' inquiries via phone, in a timely and professional manner.
  • Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
  • Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Collaborate with other departments to address customer needs and improve overall service quality.

Childcare Provider

Imperial County Office of Education
10.2023 - 03.2025
  • Provide basic care needs to children, including feeding, dressing, and toileting.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Developed and implemented age-appropriate learning activities.
  • Prepared nutritious meals.
  • Manage nap/rest time.
  • Provide daily reports on child's progress, behavior, and any concerns.
  • Supervised daily activities to ensure safe and engaging environment for children.

Customer Service Representative

Bell Automotive
04.2014 - 08.2018
  • Successfully handled customer inquiries and complaints via phone, email, and chat, maintaining a satisfaction rate of 95%.
  • Efficiently addressing and solving issues customers face with products or services.
  • Maintained scheduling and event calendars.
  • Scheduled and confirmed appointments for clients, customers, or supervisors.
  • Updated customer information and interaction details in CRM systems.
  • Remote
  • Managed high-volume calls, maintaining professionalism and clarity in communications.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.

Education

AAPC Medical Coding Certificate -

SMC Academy
Online
06-2025

Medical Clerical Certification -

Arbor of Imperial County
El Centro

High School Diploma -

Wmlnd Basic Christian School
Westmorland, CA
01.2004

Skills

  • Conflict Resolution
  • Communication Skills
  • Adaptability
  • Remote Work
  • Team Collaboration
  • HIPAA Awareness
  • Data Entry
  • Scheduling
  • Medical Terminology
  • High Call Volume
  • Genesys
  • Iseries
  • TMR Experience
  • Call center operations

Timeline

Customer Experience Associate I

Magellan Health
12.2024 - Current

Childcare Provider

Imperial County Office of Education
10.2023 - 03.2025

Customer Service Representative

Bell Automotive
04.2014 - 08.2018

AAPC Medical Coding Certificate -

SMC Academy

Medical Clerical Certification -

Arbor of Imperial County

High School Diploma -

Wmlnd Basic Christian School

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Ashlee Bell