Summary
Overview
Work History
Education
Skills
Timeline
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MUKUND SHARMA

London,ON

Summary

Highly motivated administrative professional with over 5 years of experience in the industry. I have a highly customer-focused professional approach with strong communication and organizational skills, offering experience in fast-paced environments. Skilled in handling high volumes of service requests, prioritizing tasks, and coordinating maintenance operations. Demonstrated ability to learn and apply client-specific processes, troubleshoot issues, and deliver exceptional service. Proficient in using work order management systems and telephony tools and foundational understanding of CRM systems and customer service practices, strong analytical skills and proficiency in digital payment platforms and tools. Highly organized, detail-oriented, and committed to providing exceptional support and fostering positive customer experiences.

Overview

6
6
years of professional experience

Work History

Supply Chain Associate

Fastenal Canada
London, ON
07.2023 - Current
  • Prepare purchase orders and proposals for industrial supplies, fasteners PPE supplies, and other essentials for maintenance and restoration of residential, and commercial facilities
  • Provide end-to-end customer support for the branch's sales accounts and troubleshooting problems related with the b2b accounts
  • Maintained accurate records of service requests and updates in the company's work order management system
  • Served as the primary point of contact for clients, providing exceptional customer service and ensuring satisfaction
  • Address in store customer inquiries and concerns via phone, email, live chat, or in-person
  • Provide accurate, valid, and complete information using the right methods/tools
  • Handle customer transactions, including orders, refunds, and exchanges, ensuring all customer information is entered and updated accurately in the database
  • Inform customers about additional products and services that may meet their needs, helping to increase company revenue and improve customer satisfaction

Customer service associate

Little Short Stop Stores
Cambridge, ON
04.2022 - 06.2023
  • Delivered excellent customer service at 24/7 store by accurately processing customer's orders in the store's computer system, addressing complaints, and promoting loyalty programs
  • Also managed daily counter transactions exceeding $5,000 along with lottery transactions
  • Examine stock reports and products, ensure they meet all standards and quality
  • Coordination with the manager for business development and enhancing customer service

Client service coordinator

Dhanashree Inc
Rajkot, India
12.2019 - 04.2022
  • Log technical support queries in a detailed, understandable, and timely manner
  • Maintain up-to-date knowledge bases and frequently asked questions resources
  • Providing client support by answering client calls and emails, providing technical guidance, and support for all types of tech products and services
  • Investigate and resolve basic service or operational issues independently or with guidance and utilize troubleshooting techniques to assess client problems and identify appropriate solutions
  • Maintain confidentiality of client data while ensuring accuracy in system records
  • Generate and review reports to track work order performance and identify areas for improvement
  • Analyze incoming requests to identify trends and provide recommendations for improving efficiency
  • Assist in training new team members on service request processes, systems, and operational protocols

Administrative Assistant

Sunshine group of intuitions
Rajkot, India
02.2019 - 10.2019
  • Efficiently managed administrative tasks, demonstrating strong organizational and multitasking skills in a dynamic educational environment
  • Responsible for managing the schedule and calendar of the Director of the Institute
  • Played a key role in procurement activities, including sourcing, ordering, and managing educational and office materials, aligning with budgetary constraints
  • Utilized Microsoft Office Suite for documentation, report generation, and data management, contributing to effective administrative operations
  • Responsible for solving all the matters of the students at the college regarding their examinations, degree certificates, and co-curricular activities
  • Coordinated with vendors and internal departments to ensure smooth operational flow and timely fulfillment of institutional needs
  • Uphold high standards of confidentiality and ethical conduct in all administrative and procurement processes
  • Performed successful material estimates, and quantity takeoffs for all scope of work, and reduced material cost by 4%

Education

PG Certificate - Business Analytics

Conestoga College
12.2023

PG Certificate - Supply Chain Management - Global

Conestoga College
12.2022

Bachelor of Commerce - Banking

Saurashtra University
05.2018

Common European Framework of Reference (CEFR) Level A1 -

Trinity College

Skills

  • MS Office
  • Plan swift
  • Procore
  • MS Project
  • ServiceChannel
  • SAP SCM
  • Oracle SCM
  • Work order processing
  • Maintenance management
  • Data analytics tools
  • Verbal communication
  • Written communication
  • Client-service orientation
  • Issue resolution
  • Relationship management
  • Professionalism
  • Work ethics
  • Quick learning
  • Attention to details

Timeline

Supply Chain Associate

Fastenal Canada
07.2023 - Current

Customer service associate

Little Short Stop Stores
04.2022 - 06.2023

Client service coordinator

Dhanashree Inc
12.2019 - 04.2022

Administrative Assistant

Sunshine group of intuitions
02.2019 - 10.2019

PG Certificate - Business Analytics

Conestoga College

PG Certificate - Supply Chain Management - Global

Conestoga College

Bachelor of Commerce - Banking

Saurashtra University

Common European Framework of Reference (CEFR) Level A1 -

Trinity College

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MUKUND SHARMA