๐๐ช๐ท๐๐ฎ๐ต๐ต ๐๐ฎ๐ท๐ญ๐ฎ๐ป๐ผ๐ธ๐ท๐ซ
San Francisco
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
Work History
Sales Protection Specialist
Ross Dress For Less
San Carlos, CA
01.2023 - 09.2025
- Reduced incidences of theft by implementing effective access control measures.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored alarm systems closely, responding rapidly to any triggered alerts with a calm demeanor and effective problem-solving skills to assess the situation accurately.
- Streamlined communication between team members by utilizing efficient reporting methods that facilitated prompt action when necessary.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
Shift Supervisor
Round Table Pizza, Inc
San Rafael, CA
02.2024 - 12.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Coached new workers on store policies, pizza making, and dough preparation.
Assistant Manager
Lids Hat World
Livermore, CA
12.2023 - 05.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Package Handler
On Trac
Fremont
11.2022 - 12.2023
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Collaborated with cross-functional teams to address supply chain issues, improving overall operations.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
Customer Service Representative
7 11
Livermore, CA
01.2023 - 11.2023
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Behavior Therapist
Maxim Healthcare Services, Inc
San Francisco, CA
07.2021 - 11.2022
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Advanced motor skill development through structured play activities designed to improve coordination and balance.
- Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
- Strengthened communication abilities among clients through targeted speech therapy exercises and activities.
- Determined if non-progressing clients should continue to be counseled or referred to other specialists.
Taco Bell
Customer Service Represenative
Daly City, CA
03.2016 - 11.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Domino's Pizza
Palo Alto, CA
03.2017 - 03.2018
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma
Hilltop High School
San Francisco05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Sales Strategies
- Compliance understanding
- Strategic Planning
- Sales Growth
- Sales Reporting
Accomplishments
CPR CERTIFIED
References
- Daria Amit +1 (831) 601-72
- Marcella Castillo +1 (408) 502-4175
Timeline
Shift Supervisor
Round Table Pizza, Inc
02.2024 - 12.2024
Assistant Manager
Lids Hat World
12.2023 - 05.2024
Sales Protection Specialist
Ross Dress For Less
01.2023 - 09.2025
Customer Service Representative
7 11
01.2023 - 11.2023
Package Handler
On Trac
11.2022 - 12.2023
Behavior Therapist
Maxim Healthcare Services, Inc
07.2021 - 11.2022
Customer Service Representative
Domino's Pizza
03.2017 - 03.2018
Taco Bell
Customer Service Represenative
03.2016 - 11.2019
High School Diploma
Hilltop High School