Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catalina Maldonado

El Cajon

Summary


Professional with strong experience in passport services and with extensive background providing excellent customer service support. Skilled in documentation, data management, and customer service. Known for teamwork, adaptability, and delivering results. Reliable with excellent problem-solving and communication abilities.With proven history of leadership, planning and problem solving, motivate staff and organize resources.

Overview

15
15
years of professional experience

Work History

Passport Support Associate IV Spanish

CGI Federal
06.2023 - Current
  • Created and maintained accurate records of passport applications, including data entry into the system.
  • Provided excellent customer service to applicants by answering questions regarding passport processing and requirements.
  • Performed administrative tasks such as filing documents, copying papers, scanning forms, and preparing envelopes for mailing.
  • Assisted customers with completing application forms and verifying information on passports before submission.
  • Verified identification documents provided by customers to ensure accuracy of information before submitting an application.
  • Followed up with customers via phone or email to confirm receipt of passports and other correspondence.
  • Processed payments according to established procedures and guidelines.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Responded to customer requests for products, services, and agency information.
  • Increased overall department efficiency by mentoring new hires on best practices for managing challenging case scenarios related to passport applications.
  • Provided exceptional support during peak travel seasons, ensuring prompt processing of expedited applications.
  • Participated in ongoing training initiatives to stay current with industry changes and maintain proficiency in all aspects of passport services.
  • Informed customers by mail or telephone of additional steps needed to obtain passport.

Temporal Passport Specialist Supervisor

CGI Federal
06.2024 - 09.2025
  • Efficiently resolved issues stemming from missing or incorrect documentation, expediting processing times without compromising accuracy.
  • Served as a reliable point of contact for both applicants and colleagues, fostering positive working relationships.
  • Maintained detailed records of processed applications, enabling swift retrieval when necessary.
  • Maintained a clean, organized workspace conducive to efficient daily operations.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Collected, arranged, and input information into database system.
  • Generated detail reports on passport books and passport cards.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.

Administrative Assistant

S.A Recycling
02.2017 - 03.2022
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Operated cash register efficiently and accurately, processed payments by cash or checks.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Calculated and verified cargo weights of vessels to ensure accurate loading and unloading operations.
  • Ensured that all safety regulations were followed during loading and unloading procedures.
  • Conducted regular maintenance checks on weighing scales to ensure proper functioning.
  • Created reports outlining details of each load including container number, type of goods shipped, origin and destination port information, and total weight.
  • Analyzed data collected from weigh-ins to identify trends in performance metrics related to accuracy and efficiency.
  • Trained new staff members on safe use of equipment according to company policies and procedures.
  • Assisted with scheduling appointments for clients and visitors.

Receptionist

Safe Harbor Cabrillo Isle
02.2015 - 02.2017
  • Greeted and directed all visitors, clients, and customers in a professional manner.
  • Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
  • Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
  • Provided administrative support to executive team members when necessary.
  • Trained junior staff members on how to use various office equipment such as printers or fax machines.
  • Organized and maintained documents, files and records.

Caregiver

Sunrise Assisted Living
09.2010 - 03.2014
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Followed safe lifting and transferring techniques to transport residents.
  • Built strong and trusting rapport with clients and loved ones.

Education

Certification - Medical Assistant

Comprehensive Trainingb System
08-2008

High School Diploma -

Mar Vista Senior High School
Imperial Beach, CA
08-2005

Skills

  • Bilingual English/Spanish
  • Team leadership
  • Time Management
  • Positive and professional
  • Document Management
  • Strong computer skills
  • Payment Processing
  • Security Monitoring
  • Staff training and mentoring
  • Team Leadership
  • Analytical Thinking
  • Data Entry
  • Dependable and Responsible
  • Confidentiality
  • Multitasking
  • Money handling
  • Adaptability
  • File management
  • Active secret clearance
  • Background check clearance

Timeline

Temporal Passport Specialist Supervisor

CGI Federal
06.2024 - 09.2025

Passport Support Associate IV Spanish

CGI Federal
06.2023 - Current

Administrative Assistant

S.A Recycling
02.2017 - 03.2022

Receptionist

Safe Harbor Cabrillo Isle
02.2015 - 02.2017

Caregiver

Sunrise Assisted Living
09.2010 - 03.2014

High School Diploma -

Mar Vista Senior High School

Certification - Medical Assistant

Comprehensive Trainingb System

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Catalina Maldonado