Farqleet Younas
Surrey,BC
Summary
Versatile Operations Clerk successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Weilbach
03.2020 - Current
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions
- Provided direction and guidance to internal teams in order to achieve targets.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
Operations Coordinator/Customer Support Executive
Blackwood Partners Management
06.2018 - Current
- Reviewed expenditure for multiple budget reports and reduced costs by 15%
- Decreased customer complaints by 38% over two years through troubleshooting, root cause analysis and issue resolution.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Student Tutor
Princess Margaret Secondary
01.2017 - 06.2017
- Boosted GPA scores from 2.5 to 3.6 (average)
- Increased homework completion rates by 63% across 45 students
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
Junior Docent
Surrey Heritage Museum
01.2014 - 01.2017
- Worked closely with management staff to create new and lucrative tours.
- Guided groups of up to 30 people on scheduled tours.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Education
Operations Management - Materials Management
British Columbia Institute of Technology
Graduated with honors -
Princess Margaret Secondary
Skills
- Intermediate knowledge of Sage 150, Excel, Word, PowerPoint
- Ability to use MRP and ERP systems efficiently
- Able to create forecasting trends and perform risk management tests
- Ability to foster strong long-term relationships
- Resilient and willing to adapt to different situations easily
Awards
Excellence Awards: Math, Science, English, History
The employee of the year at Blackwood Partners Management Corp.
Timeline
Operations Coordinator
Weilbach
03.2020 - Current
Operations Coordinator/Customer Support Executive
Blackwood Partners Management
06.2018 - Current
Student Tutor
Princess Margaret Secondary
01.2017 - 06.2017
Junior Docent
Surrey Heritage Museum
01.2014 - 01.2017
Operations Management - Materials Management
British Columbia Institute of Technology
Graduated with honors -
Princess Margaret Secondary
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