VIET TRUNG DANG

Accomplished IT professional with expertise in programming languages such as Java, Python, and SQL, and a strong foundation in database management using MySQL and PostgreSQL. Proficient in systems and tools including Windows, Linux, and Git, with a comprehensive understanding of client-server architecture and data security. Demonstrates leadership and team management skills alongside effective communication and customer care abilities. Experienced in healthcare IT with a focus on patient data handling and privacy compliance (HIPAA/PIPEDA). Adept at problem-solving, critical thinking, time management, multitasking, and maintaining attention to detail in high-pressure environments.

• Designed and developed a database-driven system to manage patient records, appointments, and staff access
• Implemented role-based access control to protect patient data and support privacy compliance
• Wrote SQL queries to retrieve patient histories and generate administrative reports

• Built a basic IT helpdesk system to track and manage technical support requests
• Logged, assigned, and resolved tickets using a relational database
• Simulated real-world IT workflows to improve issue tracking and response efficiency

• Developed a small business inventory and sales system using Java and SQL
• Tracked stock levels, supplier information, and daily sales transactions
• Generated automated reports to support management decision-making

• WHMIS Certification
• Shift Supervisor Training Program
• Customer Service Excellence Certification
• Leadership Foundations Training
• Workplace Health & Safety Awareness
• Conflict Resolution & De-escalation Training