Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
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Brandon Bernardo

Toronto,Canada

Summary

A committed student with excellent research, technical, and problem-solving skills. A detail-oriented quick learner, experienced professional with a proven track record in customer service and financial analysis at TD Canada Trust and other organizations. Dedicated and adaptable with a proactive attitude and strong work ethic. Effective communicator eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Experience Associate

TD Canada Trust
05.2023 - Current
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Educated customers about different types of banking services available at the branch.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.

Starbucks Barista

Loblaws Companies Limited
11.2019 - 05.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Youth in Policing Initiative

Toronto Police Department
12.2018 - 04.2019
  • Participated in special projects such as youth outreach programs or neighborhood watch groups.
  • Documented all incidents in reports that were submitted according to departmental procedures.
  • Provided educational presentations about crime prevention techniques at schools, businesses, churches.
  • Documented observations and actions by radioing information and completing reports.

Education

Bachelor of Arts - Economics

York University
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05.2025

High School Diploma -

Marshall McLuhan
06-2021

Skills

  • Experience optimization
  • Account Management
  • Deadline Adherence
  • Financial Analysis
  • Customer service excellence
  • Administrative and Office Support

Languages

  • English
  • Intermediate French
  • Limited Portuguese

Languages

English
Native/ Bilingual
Portuguese
Professional
French
Professional
Spanish
Limited

References

Felipe Cruz, Customer Experience Manager of TD Canda Trust- 437-995-8446

Maria Marques, Branch Manager of TD Canada Trust- 416-876-5762

Timeline

Customer Experience Associate

TD Canada Trust
05.2023 - Current

Starbucks Barista

Loblaws Companies Limited
11.2019 - 05.2023

Youth in Policing Initiative

Toronto Police Department
12.2018 - 04.2019

Bachelor of Arts - Economics

York University

High School Diploma -

Marshall McLuhan

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