Karen Smith
Nanaimo,BC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Wallace Street Medical/Wesley On Wallace
03.2020 - 01.2024
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Optimized appointment scheduling to reduce wait times and maximize physician availability.
- Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Assisted in maintaining adequate inventory levels of medical supplies through diligent tracking and cost-effective ordering practices.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Treasurer/Assistant Bookkeeper
Paradise Isle Seniors Society
06.2010 - 04.2019
- Improved cash flow management by implementing more efficient forecasting and budgeting processes.
- Developed financial strategies for long-term growth, resulting in increased revenue and profitability.
- Strengthened company''s liquidity position through effective cash management techniques, ensuring sufficient funds were available to meet operational needs.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
Office Manager
H&r Block
01.2000 - 04.2019
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Education
Business Office Skills Diploma
Academy of Learning College
Whitby01.1999
Skills
- Medical Records Maintenance
- Physician Assistance
Certification
Emergency First Aid for Industry (OFA level 1 with overdose training
Medical Terminology
Surgical tool sterilization course
Whimis
TDG
Timeline
Medical Office Assistant
Wallace Street Medical/Wesley On Wallace
03.2020 - 01.2024
Treasurer/Assistant Bookkeeper
Paradise Isle Seniors Society
06.2010 - 04.2019
Office Manager
H&r Block
01.2000 - 04.2019
Business Office Skills Diploma
Academy of Learning College
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