Sneh Leighl
Waterloo,ON
Summary
Motivated and reliable undergraduate student with a strong foundation in communication, writing, and psychology, seeking a position in retail. Known for excellent communication skills, a keen understanding of customer behavior, and a quick learning ability, I am passionate about creating positive customer experiences and contributing to a team-oriented environment. Eager to bring energy, focus, and problem-solving skills to a dynamic retail setting.
Overview
5
5
years of professional experience
Work History
Contributor
The Cord Laurier
09.2024 - Current
- Developed story ideas and conducted interviews with sources.
- Researched and wrote articles for the arts and life segment.
- Collaborated with editors and designers on various projects.
- Analyzed target audience needs when creating content that meets their expectations.
- Performed extensive research prior to writing any article or post.
Customer Service Cashier
A&W
Mount Forest, Ontario
05.2024 - 08.2024
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
COVID-19 Screener
McFarlane Health
06.2020 - 08.2020
- Provided gateway COVID screening which required balancing enforcement of COVID regulations and policies with providing a warm inviting frontline greeting.
- Maintained entrance infection control in a challenging setting to ensure regulatory compliance
- Interacted with a diverse variety of patients and was able to tailor service approach to their needs
Summer Student Research Assistant (2020-2023)
Princess Margaret Cancer Centre
Toronto, Ontario
- Completed research in an oncology lab setting.
- Assisted in writing various research papers for selected oncologists.
- Readability training to properly tailor services to patients.
- Assisted researchers with task and deadline management.
- Assisted with document management.
- Participated in team meetings in which direction was provided by senior researchers to assistants, with the expectation that assistants would coordinate as a team to complete tasks.
- Organized and maintained filing systems for documents and records.
- Gathered and sorted data for reports and files.
- Entered data into databases accurately and efficiently.
- Used filing systems to improve document management and organization.
- Assisted senior researchers with literature and bibliography management.
- Assisted with editing draft research papers and posters for conferences.
Volunteer (2018 to Present)
Mount Forest Ribfest
- Worked in teams to maintain site cleanliness and compliance with health and safety regulations within a fast paced and rapidly changing setting
- Interacted with the public to provide event instruction with the goal of enhancing guest experience
Education
Bachelor of Arts - English and Psychology
Wilfrid Laurier University
Waterloo, ON04.2026
High School Diploma -
Wellington Heights Secondary School
Mount Forest, ON06.2022
Skills
- Customer Service: Friendly, approachable, and attentive to customer needs
- Communication: Strong verbal and written communication skills
- Problem solving: Able to handle challenging situations with calm and clarity
- Teamwork: Comfortable working in fast-paced, team-oriented environments
- Attention to Detail: Careful and precise in handling tasks, from stocking to transactions
- Adaptability: A quick learner who adjusts easily to new tasks and environments
Timeline
Contributor
The Cord Laurier
09.2024 - Current
Customer Service Cashier
A&W
05.2024 - 08.2024
COVID-19 Screener
McFarlane Health
06.2020 - 08.2020
Summer Student Research Assistant (2020-2023)
Princess Margaret Cancer Centre
Volunteer (2018 to Present)
Mount Forest Ribfest
Bachelor of Arts - English and Psychology
Wilfrid Laurier University
High School Diploma -
Wellington Heights Secondary School
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