Carolina Correa Escobar
Brampton,ON
Summary
Skills to lead processes, in an organization dynamic, proactive, creative, and innovative way, professional Spanish speaker with a high degree of competitiveness, capable of adapting to technological changes to develop functions efficiently, and effectively. Intrapersonal skills and principles of responsibility and honesty, that allow to perform of tasks. Fast learner who acquires knowledge in any required area. Passionate and dedicated to contributing to the success of the company and to professional growth.
Overview
9
9
years of professional experience
Work History
LOGISTICS SPECIALIST
HUBTEK MEDELLIN
02.2022 - 12.2023
- Arranged and coordinated inbound and outbound shipments, ensuring timely delivery of goods to customers or distribution centers.
- Monitored inventory levels and coordinated with suppliers to maintain optimal stock levels while minimizing excess inventory and carrying costs.
- Utilized tracking systems and software to monitor the status and location of shipments, providing timely updates to internal stakeholders and customers.
- Created reports to analyze transportation routes and modes to identify the most cost-effective and efficient options for shipping goods, taking into account factors such as distance, time, and fuel costs.
- Coordinated logistics for special events, deliveries, and installations, including scheduling, transportation arrangements, and on-site coordination to ensure smooth execution.
- Collaborated with cross-functional teams such as procurement, warehouse operations, and customer service to coordinate logistics activities and optimize supply chain efficiency.
- Collected and analyzed logistics data, including transportation costs, delivery times, and inventory levels, to identify trends, performance metrics, and areas for improvement.
CUSTOMER SERVICE AND COLLECTION
BANK OF MONTREAL
01.2020 - 08.2021
- Provided different solutions to customers and managed variety of customers' complaints
- Consistently met or exceed established performance metrics such as average handling time (AHT) 250 , first call resolution (FCR), and service level agreements (SLAs).
- Exceeded customer expectations by offering them options to fight crisis caused by Covid.
- Recognize and escalate complex or escalated issues to the appropriate level of management or specialized teams for further assistance while maintaining a focus on timely resolution.
Account Specialist
INDUSTRIAL TRADING SOLUTION
01.2019 - 11.2020
- Collected information from customers and made quotations for shipments of merchandise
- Ensured compliance with relevant regulations, documentation, and customs requirement
- (Sales, Microsoft office, organization, time manager, analytical skills, planning, inventory)
- Managed approximately 40 incoming calls, emails and faxes per day from customers
Real Estate Agent
CENTURY21
01.2018 - 11.2019
- Compiled and updated list of properties with details regarding location, size, and prices
- Developed positive relationships with lenders appraisers and buyers
- Guided sellers and buyers in marketing and purchasing property market
- (communication, integrity, networking, attention to details, negotiation, Microsoft office)
- Contributed to close 20 property sales with commercial team.
ADMINISTRATIVE ASSISTANT TAX SERVICES
ALCALDÍA DE MEDELLÍN
01.2015 - 10.2018
- Prepared tax documents for individuals' business and organization.
- Answered taxpayers inquires and provided guidance on tax compliance
- Maintained adherence to assigned schedules and breaks to ensure availability to handle incoming calls efficiently throughout the workday.
- Addresses average of 150 customer complaints or issues promptly and effectively, using problem-solving skills to find satisfactory resolutions and maintain customer satisfaction.
- Followed up with customers after their visit to ensure satisfaction, address any additional questions or concerns.
Education
BBA - International Business
Envigado University
Colombia03.2024
Certificate - Strategic Skills For Finance And Projects
Envigado University
Colombia11.2023
English as a second language -
Sheridan College
Brampton01.2012
Skills
- Microsoft Office
- Bilingual (English and Spanish)
- Knowledge in Logistics
- Excellent problem-solving skills and attention to detail
- Collections
- International Banking Financial Systems
- Office Administration
- Teamwork
- Leadership and Teamwork Skills
- Sales
- Experience with Foreign Clients
- Customer Service
- Knowledge in Accounting and International Market
Timeline
LOGISTICS SPECIALIST
HUBTEK MEDELLIN
02.2022 - 12.2023
CUSTOMER SERVICE AND COLLECTION
BANK OF MONTREAL
01.2020 - 08.2021
Account Specialist
INDUSTRIAL TRADING SOLUTION
01.2019 - 11.2020
Real Estate Agent
CENTURY21
01.2018 - 11.2019
ADMINISTRATIVE ASSISTANT TAX SERVICES
ALCALDÍA DE MEDELLÍN
01.2015 - 10.2018
BBA - International Business
Envigado University
Certificate - Strategic Skills For Finance And Projects
Envigado University
English as a second language -
Sheridan College
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