Kathy Schiller

Responsible for managing Client jobs throughout the entire manufacturing process. This includes getting all specifications from Sales and Clients. Verifying all project information prior to order processing.
• Working with internal departments and Scheduling to ensure timelines are met.
• Handle Customer inquiries, complaints, Billing questions and Quality problems.
• Strategize with Clients by listening, interpreting their needs and advising on solutions.
• Prepare all documents needed for orders to be processed.
• Communicating with the Client on a daily/weekly basis to provide job status.
• Verifies and checks work for completeness, accuracy and resolves errors.
• Enters and records accurate information in ERP system.
• Prepares proper documentation/contract review for project approval.
• Balanced Quarterly Inventory Reports

Responsible for managing Client jobs throughout the entire manufacturing process. This includes getting all specifications from Sales and Clients. Verifying all project information prior to order processing.
• Working with internal departments and Scheduling to ensure timelines are met.
• Handle Customer inquiries, complaints, Billing questions and Quality problems.
• Strategize with Clients by listening, interpreting their needs and advising on solutions.
• Prepare all documents needed for orders to be processed.
• Communicating with the Client on a daily/weekly basis to provide job status.
• Verifies and checks work for completeness, accuracy and resolves errors.
• Enters and records accurate information in ERP system.
• Prepares proper documentation/contract review for project approval.
• Balanced Quarterly Inventory Reports

Managed a high-volume workload ($13MM+) within a deadline driven environment as the main point of contact for the top Sales Representative of the company.
Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Lead CSR for the department. Assisted in screening and reviewing new applicants. Trained and reviewed the work of Jr. CSR’s while developing and monitoring their progress.
Contributed to Process Improvements and developing procedures.
Quarterly awards received for Top Sales, Highest Contribution dollars and most new Accounts.

Established and maintained standards and procedures for continuous improvement.

Responsible for managing Client jobs throughout the entire manufacturing process. This includes getting all specifications from Sales and Clients. Verifying all project information prior to order processing.
• Working with internal departments and Scheduling to ensure timelines are met.
• Handle Customer inquiries, complaints, Billing questions and Quality problems.
• Strategize with Clients by listening, interpreting their needs and advising on solutions.
• Prepare all documents needed for orders to be processed.
• Communicating with the Client on a daily/weekly basis to provide job status.
• Verifies and checks work for completeness, accuracy and resolves errors.
• Enters and records accurate information in ERP system.
• Prepares proper documentation/contract review for project approval.
• Balanced Quarterly Inventory Reports