MANRAJ SINGH KAPOOR
Abbotsford
Summary
Experienced with diagnosing and resolving technical issues across various platforms. Utilizes effective communication and troubleshooting skills to provide timely support. Strong understanding of user needs and system requirements, ensuring optimal performance and user satisfaction.
Overview
3
3
years of professional experience
Work History
IT Help Desk Analyst
Vania Solutions
02.2022 - 07.2024
- Used the Zendesk ticketing system and provided exceptional customer service
- Developed dynamic web applications with ASP.NET, ensuring user-friendly interfaces and efficient backend functionality increasing productivity by 20%
- Integrated SQL Server to optimize database performance and maintain data integrity
- Collaborated with cross-functional teams to develop and document RESTful APIs
- Conducted debugging, regression testing and performance tuning to enhance system stability and to find permanent solutions for recurring issues
- Documented technical processes to standardize software development workflows
- Conducted system audits and implemented security enhancements to address vulnerabilities
- Mentored junior developers on best coding practices and development workflows and improved ability to multitask
- Introduced automated testing strategies, reducing manual testing efforts by 30%
- Helped customers with setting up equipment, software, workstations, and networks
Sales Associate
Moore’s clothing for Men
11.2022 - Current
- Delivered exceptional customer service by identifying client needs and recommending product solutions
- Provided strategies on merchandise placement and sales strategies to enhance revenue growth
- Demonstrated strong problem solving and communication skills to address customer challenges effectively
- Ensured accurate cash handling and maintained inventory records to support operational efficiency
- Trained new associates in company policies and sales techniques to enhance team performance
- Developed strong bonds with customers and helped company generate huge profits with help of interpersonal skills
Education
Bachelor of Science - Computer Information Systems
University of The Fraser Valley
None05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Logging support tickets
- Network troubleshooting
- Desktop support
Languages
English
Timeline
Sales Associate
Moore’s clothing for Men
11.2022 - Current
IT Help Desk Analyst
Vania Solutions
02.2022 - 07.2024
Bachelor of Science - Computer Information Systems
University of The Fraser Valley
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