Saurabh Melekar

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Trained, coached, and mentored new sales associates for maximum performance.
• Met or exceeded sales objectives on consistent basis to drive company growth.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Developed sales plans to increase market share, customer base and revenue.

• Interacted with customers by phone, email, or in-person to provide information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Monitored office supplies and made arrangements for restocking of low-stock items.

-Help prepare invoice and expense reports

-Analyze financial data

-Perform research for budgeting and financial forecasting.

-Check financial and journal entries for accuracy.

-File documents.

-Provide administrative support as needed.