Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael F J Santelli

Toronto

Summary

Dedicated and detail-oriented Analyst with extensive experience in the banking sector. Proven track record of conducting in-depth investigations into employee performance outliers using advanced data analytics and business intelligence tools. Skilled in analyzing complex data sets to identify patterns, trends, and anomalies, while effectively addressing concerns from multiple business channels. Adept at collaborating with cross-functional teams, preparing comprehensive reports, and providing actionable insights to senior management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Performance and Integrity Analyst

TD Canada Trust
12.2022 - Current
  • Conducted detailed investigations into employee performance outliers using advanced data analytics and business intelligence tools.
  • Analyzed complex data sets to identify patterns, trends, and anomalies in employee behaviour and performance metrics.
  • Collaborated with cross-functional teams to gather relevant information and insights for comprehensive analysis.
  • Prepared detailed reports and presentations summarizing findings, insights, and recommendations for senior management.
  • Developed and implement processes and protocols for ongoing monitoring and analysis of employee performance data.
  • Continuously improved analytical methodologies and tools to enhance the accuracy and efficiency of investigations.

Fraud Agent II

TD Canada Trust
02.2022 - 12.2022
  • Gathered and authenticated recorded audio and written statements for examination.
  • Conducted prompt and thorough investigations on referred files which resulted in 1M + worth of reimbursed funds to TDAF within a period of 12 months.
  • Analyzed large amounts of data to identify suspicious activities and potential fraud attempts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat auto loan and dealership fraud.
  • Prepared detailed reports on fraud incidents and trends for management and regulatory purposes.

Manager, Customer Experience II

TD Canada Trust
07.2019 - 02.2022
  • Facilitated and maintained daily, weekly, and monthly coaching sessions with staff to ensure team had all necessary skills and support to succeed.
  • Implemented campaigns with staff to evoke a positive work environment where staff were able to prosper in their roles and advance.
  • Collected, analyzed and interpreted client interaction data in order to discover gaps and identify opportunities to enhance the client experience.
  • Developed and successfully implemented strategies in order to improve business-client relationships, commitments and satisfaction.
  • Evaluated and successfully executed branch administrative tasks within time guidelines to ensure a fully operational branch was maintained.

Financial Services Representative

TD Canada Trust
05.2018 - 07.2019
  • Acted as the branch resource for all complex client financial needs: i.e. secured lending, investment solutions and day-to-day administration.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Exceeded sales target throughout role tenure by employing consultative sales tactics and superior customer care.
  • Helped clients plan for and fund life stage goals using mutual funds and other options to manage, customize and diversify portfolio.

Education

Master of Science - Neuroscience

University of Toronto
Toronto, ON

Skills

  • Analytical Thinking
  • Risk Mitigation
  • Fraud and Outlier Trend Analysis
  • Staff Management
  • Documentation And Reporting
  • Process Improvements

Certification

  • Investment Funds in Canada (IFC)
  • Branch Compliance Officer (BCO)

Timeline

Performance and Integrity Analyst

TD Canada Trust
12.2022 - Current

Fraud Agent II

TD Canada Trust
02.2022 - 12.2022

Manager, Customer Experience II

TD Canada Trust
07.2019 - 02.2022

Financial Services Representative

TD Canada Trust
05.2018 - 07.2019

Master of Science - Neuroscience

University of Toronto

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Michael F J Santelli