Lanre Oladejo
Tech Leader
Toronto,ON
Summary
Experienced Product Leader with over 10 years of experience in Telco/Tech. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Head of Product Delivery
Ajua
01.2022 - Current
- Translating the product roadmap and blueprints into design and engineering specifications
- Serve as the key liaison between the Product Management team and Engineering Product Development team
- Engage with third parties to craft technical development roadmaps, integration plans and evaluate the capabilities of products
- Support the commercial team by bringing an entrepreneurial mindset to sales and product; fusing generalized awareness with specialist expertise; and facilitating traction and velocity to closing deals at the right/measured pace
- Lead sprint planning and estimation sessions
- Act as the technical evangelist to the product and serve as the technical Subject Matter Expert (SME) to the developer community.
PreSales Engineering Manager
Ajua
08.2021 - 12.2021
- Serve as a Pre-Sales resource supporting the primary Enterprise Commercial Lead in the discovery process, evaluating business needs to identify the appropriate value position to win the opportunity
- Collaborate closely with all internal and external stakeholders in defining project requirements for the development of designs, and solutions unique to each Enterprise customer
- Keep current on industry trends and the competitive landscape
- Complete solution design documents, including process flows
- Act as an engineering resource by providing product education, technical assistance, and After-sales support
- Respond to customer requests for proposals, develop designs and bills of materials for cost-effective solutions
- Provide shoulder-to-shoulder knowledge transfer or training to implementation teams bringing the technology solutions online
- Leads customer communication and problem solving in coordination with other departments
- Conducts customer satisfaction surveys, and assists in analyzing and improving customer satisfaction.
Product Development Consultant
Aurea Software
, Texas
05.2018 - 08.2021
- Responsible for driving Domain-Expert pairing engagement sessions for the technical due diligence exercise, in collaboration with the cross-functional development team members of the more than a dozen Fortune500 SaaS software products that have been recently acquired for further deep-dives into having a thorough understanding of their Enterprise product’s offering features & capabilities(teardowns); to aid with the creation of Epics, seamless internal knowledge-transfer of those SaaS product offering features unto the customer-facing Professional Services teams, and for the successful supervision of their components integration into the company’s Enterprise products portfolio stack by the DevOps team, using prescribed deployment playbooks
- Utilize JIRA for the creation of those Epics, functional-area mapping, development of close to 1000+ feature-driven end-to-end(health, smoke & regression) Use Case scenario tickets that meet Quality Bar metrics set for it, the creation of customer-focused User Story tickets for the newly acquired Enterprise SaaS software products; with each delivery maintaining a weekly consistent 92% Net Promoter Score(NPS) rating with regards to weekly sprint delivery metrics expectation, in order for the eventual backlog prioritization and action for the QA Testing and QA Automation teams respectively
- Utilize TestRail to test out the over 1000+ feature-driven end-to-end(health, smoke & regression) use case scenarios which have been developed
- Promoted to become one of the Product-Features Engineering Team leads responsible for remotely coordinating the product development efforts, steering daily stand-up calls to manage the delivery workload using prioritization-criteria playbooks to achieve weekly sprint delivery metrics targets, and also resolve blockers(challenges) for the 2 Agile geographically-distributed product-delivery teams spread across [India, Bulgaria, UAE, & Egypt] consisting of 8 multicultural team members[4 QA Engineers, 2 QA Manual Testers, 2 DevOps Engineers] that are under my purview and mentorship
- Develop both solution integration and migration workflows on Jenkins and AWS Cloud using industry-specific Engineering integration playbooks for the acquired Enterprise SaaS software products to optimize similar processes, create more efficient software component interaction mechanisms, for meeting weekly sprint delivery timeline commitments
- Create concise documentation and user guides using Confluence and Google Docs, to consolidate processes and procedures for the over the dozen newly acquired Fortune500 SaaS software products, to aid the customer-facing Professional Services teams with having a better understanding, and more confident ability to provide streamlined support and advisory services to the Enterprise users, in order to drive customer success and secure retention
- Review new product enhancement feature updates from the Development team that impact the architecture, design, and functionality of the legacy Enterprise products to ensure that Customer Success criteria for these Fortune500 products are always abided by.
Solutions Architect, BSS & Product Support Manager
Huawei Technologies Co
04.2014 - 04.2018
- Led the successful End-to-End(E2E); design, implementation, testing, deployment, and service integration of over 20+ customer-focused product & service offerings on the TABS 6.11 Customer Relationship Management (CRM)/OCS(Billing) Telco legacy application, in turn boosting client(9Mobile) Data & Voice revenue streams by 15% incrementally from Q1-Q4 despite the harsh economic climate during that time period
- Coordinated and supervised the team driving the sensitive Order to Delivery(O2D) SIM Resource fulfillment process of the various key Business-Dependent Batch Operation routines: (SIM Card Resource Provisioning & Termination, MSISDNs Resource Churning & Recycling, Products Offering Migration, Input File Generation, New Number Range Definition, Segmentation & Patternization) with a 98% KPI success rate that consistently exceeded the Supply Chain team’s projected SIM Card consumer demand forecast for Q1-Q4 (50M SIM Cards) across those 4 years consecutively
- Participated in 9Mobile’s Digital Transformation effort, by defining and creating a holistic Business-to-Operations(B20) process impact assessment template for the newly procured Huawei BES 360 Digital CRM solution, identifying 10 key business process gaps, missing product suite features within 9mobile’s current CRM application modules, and then collaborating with the R&D team in China to create new process improvement workflows for incorporation into this newly procured Cloud-Based CRM solution.
Analyst, Product & CRM Fulfillment
9mobile(Formerly Etisalat)
01.2013 - 04.2014
- Product & CRM Fulfillment | CRM Applications, 9mobile, Tasked with the responsibility of collaborating in the design, implementation, testing, and upgrade stages of new/existing solutions for 20+ Consumer Segments and Marketing propositions using SDLC principles on the TABS 6.11 Customer Relationship Management (CRM)/Billing legacy application, supported by technical vendors
- Created detailed Software Requirement Specification (SRS) documents that translated business requirements of 20+ Consumer Segments, Digital Media, Corporate Clients products and service offerings into clearly understood technical specifications that the supervised technical support vendors would use for integration unto the on-premise CRM, Billing (OCS), and Engineering-VAS (IPCC, SCG, SMSC, GGSN) Business Support Systems (BSS) on the Etisalat network
- Collaborated with Inter-network integration partners from the technical side in the implementation, deployment, and post-launch support of the Mobile Number Portability(MNP) directive in line with the NCC’s guidelines; being one of the first Mobile Network Operators(MNOs) to beat the regulatory deadline & go-live with the solution in country, integrating the Number Portability Gateway(NPG) with the TABS 6.11 CRM/Billing legacy application to complete prompt port-in/port-out requests with a 94% success rate within approved SLAs on the Etisalat Network.
Application Systems Support Engineer
9mobile(Etisalat)
01.2012 - 10.2012
- CRM Applications, 9mobile, Assisted by providing L3 resolution support on over 35+ daily SIM Card provisioning, Service subscription & registration issues associated with Etisalat subscriber lines raised by the Customer Care Back Office unit & the IT Service Desk platforms respectively
- Tasked with providing critical daily & weekly monitoring reports using optimized PL/SQL queries for; Blackberry (BBM) Service activation, Subscriber Call History, Roaming, Number Range Management Usage, Revenue Assurance, IMSI Resource utilization stats, on the Etisalat network for both Prepaid/Postpaid Subscribers to the CRM team’s Management
- Prepared detailed Statements of Work(SoW) documents on Production Systems-related upgrades for Change Requests to be presented to the Change Control Board(CCB) on a weekly basis.
Education
Bachelor of Science - Computer Engineering
Near East University
Cyprus 09.2007 - 08.2011
Skills
Product delivery processes
Accomplishments
- ProductDive Product Management Workshop | ProductDive May 2021
- IBM Enterprise Design Thinking Practitioner | IBM Design Thinking Nov 2020
- Project Management Professional (PMP) Training | Alfred & Victoria Associates Sept 2019
- Certified Business Analysis Professional (CBAP) Training | OS Concepts Dec 2015
Timeline
Head of Product Delivery
Ajua
01.2022 - Current
PreSales Engineering Manager
Ajua
08.2021 - 12.2021
Product Development Consultant
Aurea Software
05.2018 - 08.2021
Solutions Architect, BSS & Product Support Manager
Huawei Technologies Co
04.2014 - 04.2018
Analyst, Product & CRM Fulfillment
9mobile(Formerly Etisalat)
01.2013 - 04.2014
Application Systems Support Engineer
9mobile(Etisalat)
01.2012 - 10.2012
Bachelor of Science - Computer Engineering
Near East University
09.2007 - 08.2011
Similar Profiles
SAMSON OMONDISAMSON OMONDI
Customer Success Manager at AjuaCustomer Success Manager at Ajua
SHARON NAMATOVUSHARON NAMATOVU
Professional Development at Federation of black Canadians-career readiness accelerateProfessional Development at Federation of black Canadians-career readiness accelerate
Jonathan HoJonathan Ho
Coach at TMU Valorant EsportsCoach at TMU Valorant Esports