Montanah Irebe
Ottawa,Canada
Summary
Detail-oriented professional with experience in claims processing, data accuracy, and financial advising. Skilled in managing confidential information, improving operational efficiency, and using software tools effectively. Strong background in customer service, resolving issues promptly, and building positive client relationships to maintain high satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Riverside Opticalab
Ottawa, ON
06.2025 - 09.2025
- Collaborated directly with opticians to recommend appropriate lens options based on prescriptions and patient needs.
- Educated clients on various lens products offered (e.g., coatings, materials, specialty lenses) to ensure optimal selection.
- Processed and placed lens orders accurately over the phone while maintaining attention to prescription details.
- Coordinated replacement of damaged lenses and resolved order-related issues efficiently.
- Maintained clear and professional communication with optical professionals to ensure customer satisfaction.
Sales Associate
The Hudson's Bay
Ottawa, ON
06.2024 - 05.2025
- Delivered exceptional customer service to enhance shopping experiences and build customer loyalty.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Trained and mentored new team members on sales techniques and operational procedures.
- Executed visual merchandising strategies to optimize product presentation and drive sales.
Insurance Data Entry Clerk
MSH international
ottawa, Ontario
05.2024 - 03.2025
- Processed client details and policy information within the past 6 months, ensuring accurate and up-to-date records for policy management.
- Claims processing support, i had to input claim details and ensure accuracy for approval purposes or reimbursement
- Identified and corrected data inaccuracies in medical invoices and health-related documents to ensure seamless processing and compliance.
- Performed quality assurance checks on all entered data to verify it was accurate before submission for review.
- Reviewed documentation from customers prior to entering their information into the system while adhering to privacy standards.
Survey interviewer
Elemental data collection
10.2023 - 07.2024
- Conducted telephone surveys according to project requirements by utilizing survey software and tools to administer surveys accurately and efficiently.
- Ensure confidentiality and integrity to survey data collected.
- Collaborated with team members to meet project objectives.
- Ensured confidentiality of collected data by adhering strictly to company policies regarding privacy.
- Verified the completeness of each survey before submitting it for processing.
- Demonstrated strong communication skills to effectively engage with respondents and explain survey objectives.
Credit card advisor
Royal Bank of Canada
ottawa, Ontario
02.2023 - 08.2023
- Experienced in personalized money management, offering tailored financial advice and education to clients and organizations.
- Specialized in assessing financial needs, advising on debt acquisition and management, and developing debt management plans.
- Proficient in reviewing loan applications, assessing creditworthiness, and determining suitable loan amounts based on repayment capacity.
- Provided exceptional customer service while resolving disputes regarding billing statements, charges, and account balances.
- Facilitated renewal and cancellation of company cards with swift responses to requested credit action.
Bilingual Customer Service Representative
Canadian Red Cross
ottawa, Ontario
08.2022 - 02.2023
- Answered incoming calls and emails, providing frontline customer support and assistance.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Became a liaison between the customers and the provider of the different courses offered by the Canadian Red Cross.
- Participated in training sessions designed to improve performance in customer service roles.
Bilingual Customer Service Representative
Nespresso/Millennium1 solutions
ottawa, Ontario
05.2020 - 08.2022
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Diagnosed and repaired mechanical issues for the coffee machines and offered tips on how to keep machines in good conditions.
- Advised and explained different coffee blends and gave recipe recommendations.
- Placed orders and offered assistance when needed to choose different coffee capsules and guidance on machines and their performance.
- Utilized strong bilingual communication skills to successfully assist customers.
- Participated in training sessions designed to improve performance in customer service roles.
Receptionist
Hotel de mille collines
Kigali
02.2019 - 07.2019
- Met and greeted the guests at the lobby before checking them in.
- Assisted guests in the city with transportation where needed.
- Recorded daily occupancy.
- Facilitated check-in and check-out procedure for all guests.
- Complied with procedures, rules, and regulations on keeping a safe and clean reception area.
- Answered phones professionally in accordance with organizational protocols.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Maintained confidentiality of sensitive information obtained through job duties.
Education
Bachelor of Arts (B.A.) - Psychology
University of Ottawa
06-2027
High School Diploma -
Wellspring Academy
Kigali, Rwanda07-2018
Skills
- Debt management
- Financial advice
- Genesys
- Interpersonal skills
- Loan applications
- Mechanical issue diagnosis
- Ms Office
- Order placement
- Organizational skills
- Proactive
- Receptionist duties
- Self-motivated
- Superior communication skills
- Telephone surveys
- Zendesk CRM
- Data collection
LANGUAGES
French Fluent
English Fluent
Certification
- Certificate of Appreciation, Canadian Red Cross
- Delf B2 Certification
Timeline
Customer Service Representative
Riverside Opticalab
06.2025 - 09.2025
Sales Associate
The Hudson's Bay
06.2024 - 05.2025
Insurance Data Entry Clerk
MSH international
05.2024 - 03.2025
Survey interviewer
Elemental data collection
10.2023 - 07.2024
Credit card advisor
Royal Bank of Canada
02.2023 - 08.2023
Bilingual Customer Service Representative
Canadian Red Cross
08.2022 - 02.2023
Bilingual Customer Service Representative
Nespresso/Millennium1 solutions
05.2020 - 08.2022
Receptionist
Hotel de mille collines
02.2019 - 07.2019
Bachelor of Arts (B.A.) - Psychology
University of Ottawa
High School Diploma -
Wellspring Academy
VOLUNTEERING AND LEADERSHIP
Wellspring Academy, Assistant Head Girl