Overview
Work History
Education
Skills
Timeline
Generic

Nathan Gutierrez

Santa Ana

Overview

2
2
years of professional experience

Work History

Service Delivery Rep I

SchoolsFirst Federal Credit Union
07.2023 - Current
  • Delivered World Class Member service.
  • Acted as a trusted advisor to Member's financial questions.
  • Advocated for Members and their situation to provide them the help they deserved.
  • Informed Members of SchoolsFirst FCU products and services.
  • Demonstrated empathy to our Member's need on each interaction.

Front End Lead

Micro Center
06.2022 - 05.2023
  • Provided exceptional services and pleasant shopping experiences to retail members.
  • Created inviting environment for members by maintaining store organization and cleanliness.
  • Listened to members needs and desires to identify and recommend optimal products.
  • Mentored new team members on software system operations to ensure accuracy.
  • Provided resolutions to escalations to ensure member satisfaction.

Cash Office Clerk

Micro Center
10.2021 - 06.2022
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from members and vendors.

Education

Google IT Support Certificate -

Coursera
01.2024

No Degree - Business Administration

Santa Ana College
06.2025

High School Diploma -

Segerstrom High School
05.2021

Skills

  • Leadership
  • Adaptability
  • Collaboration
  • Problem-Solving

Timeline

Service Delivery Rep I

SchoolsFirst Federal Credit Union
07.2023 - Current

Front End Lead

Micro Center
06.2022 - 05.2023

Cash Office Clerk

Micro Center
10.2021 - 06.2022

Google IT Support Certificate -

Coursera

No Degree - Business Administration

Santa Ana College

High School Diploma -

Segerstrom High School

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Nathan Gutierrez