Summary
Overview
Work History
Education
Skills
Timeline
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Nirav Chaudhary

Winnipeg

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Implementation Specialist

AutoFi
05.2023 - Current
  • Gather the requirements from clients and implement the software accordingly
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Helped business understand the composible commerce concept by demonstrating various components.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Configured and modified product systems to meet customer-specific needs.

Merchant Success Specialist

Bold Commerce
10.2018 - 05.2023
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Handled technical issues related to JavaScript, HTML and CSS code.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
  • Resolved customer inquiries through phone, email and chat.
  • Offered assistance in implementing and developing training programs.

Technical Support Representative

Shaw Communications Inc
05.2017 - 10.2018
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched and identified solutions to technical problems.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Offered assistance in implementing and developing training programs.
  • Used ticketing systems to manage and process support actions and requests.
  • Give accurate and appropriate information to questions, troubleshoot issues, and resolve complaints
  • Identified potential sales and cross-selling opportunities and informed supervisor.

Insider Cook

Domino's Pizza
01.2016 - 05.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

Diploma - Information Technology

Red River College of Applied Arts, Science And Technology
06.2018

Skills

  • Merchant Support
  • Mathematical Aptitude
  • Excellent communication and Writing skills
  • Sales Solutions
  • Technical Integration
  • Industry Trends
  • Scope Development
  • Client management
  • Telephone and email etiquette
  • Client training
  • Ecommerce
  • Database
  • Management System
  • Remote Technical Support
  • Customer Implementation

Timeline

Implementation Specialist

AutoFi
05.2023 - Current

Merchant Success Specialist

Bold Commerce
10.2018 - 05.2023

Technical Support Representative

Shaw Communications Inc
05.2017 - 10.2018

Insider Cook

Domino's Pizza
01.2016 - 05.2017

Diploma - Information Technology

Red River College of Applied Arts, Science And Technology

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Nirav Chaudhary