Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anthony Fernandez

San Jose

Summary

Knowledgeable Member Advisor with solid background in member services and advisory roles. Proven success in enhancing member satisfaction and resolving complex issues efficiently. Demonstrated ability to build strong relationships and provide tailored solutions, ensuring high member retention and engagement.

Overview

8
8
years of professional experience

Work History

Member Advisor

Stanford Federal Credit Union
10.2024 - Current
  • Identified opportunities for cross-selling additional products and services, increasing member engagement.
  • Developed comprehensive knowledge of products and services to better assist members in reaching their financial goals.
  • Enhanced member satisfaction by providing personalized financial advice and tailored solutions.
  • Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
  • Consistently met or exceeded sales targets through proactive outreach efforts such as cold-calling and networking events.
  • Opened various accounts ranging from business accounts to kids/teen accounts.

Member Services Supervisor

VillaSport Athletic Club And Spa
11.2022 - 10.2024
  • Ensured safety and security of club check-ins and training of 13+ front desk staff.
  • Handled accounting and billing for 4000+ members while maintaining member management and relations.
  • Advertised and generated revenue from multiple rental agreements.
  • Trained 13+ staff to guarantee customer satisfaction, service and rapport.
  • Worked with Nationals from different Clubs to make certain customer service is outstanding and top tier.

Membership Sales Ambassador

VillaSport Athletic Club and Spa
12.2021 - 10.2022
  • Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
  • Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
  • Led sales team meetings, providing updates on progress toward goals, sharing success stories, and discussing strategies for overcoming challenges.
  • Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
  • Generated leads with successful cold calling of prospects and skilled use of persuasive communication skills.

19D Cavalry Scout

U.S Army
07.2017 - 02.2020
  • Trained fellow soldiers on navigation techniques, increasing their proficiency and confidence in the field.
  • Managed equipment inventory and ensured proper maintenance procedures were followed, resulting in increased availability of resources when needed.
  • Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between six vehicles via radio.
  • Collaborated with other military units for joint training exercises, fostering teamwork and improving inter-unit coordination.
  • Conducted regular safety briefings for team members, promoting a culture of vigilance and minimizing accidents or injuries during operations.

Education

Associate of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
01-2022

High School Diploma -

Independence High School
San Jose, Ca
05-2017

Skills

  • Exceptional communication
  • Goal-oriented mindset
  • Training and coaching
  • Client retention strategies
  • B2B and B2C Sales
  • Microsoft Word, Doc, Sheets
  • Paycom and ADP
  • Fiserv, DNA, Verafin

Accomplishments

  • Supervised team of 13+ staff members.
  • Promoted from Sales Ambassador (Part-Time) to Sales Ambassador (Full-Time), and now Member Services Supervisor in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Resolved product issue through consumer testing.


Military Awards:

Afghanistan Campaign Medal W / Campaign Star

Army Achievement Medal W/ C Device

Army Soldier of the week showing work ethic, adaptability, self-motivation, leadership and positivity.

Timeline

Member Advisor

Stanford Federal Credit Union
10.2024 - Current

Member Services Supervisor

VillaSport Athletic Club And Spa
11.2022 - 10.2024

Membership Sales Ambassador

VillaSport Athletic Club and Spa
12.2021 - 10.2022

19D Cavalry Scout

U.S Army
07.2017 - 02.2020

Associate of Science - Criminal Justice

American InterContinental University

High School Diploma -

Independence High School

Similar Profiles

CREATE PROFILE
Anthony Fernandez