Abdullah Nasir

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

I have been working as a book keeper. My main duties were to organize daily transactions and keeping records of all the debit and credit of the dealership. Additionally my other job was to attend the lot and keep all the vehicle organized and get them cleaned, delivered and pick if needed.

More over i also participated in sales and handling customer when needed.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Resolved concerns with products or services to help with retention and drive sales.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Offered basic technical support for clients on wide range of company products.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Responded to customer calls and emails to answer questions about products and services.
• Educated customers on company systems, form completion and access to services.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Processed debit and credit card and electronic check payments.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.