REHAN NAYYER

To become a strategist who helps organization/client grow exponentially streamlining their processes and systems using years of functional and technical experience with Salesforce across several industries. To be part of a result-oriented and challenging work environment where I can teach and learn at the same time contributing towards the success of my employer and myself.

Over 16+ years of techno-functional experience primarily with CRM and ERP solutions including 11 years of experience working on the Salesforce platform. Executed several end-to-end projects playing the role of Salesforce Manager/Architect. Architectural experience including design document, architecture blueprint, integration flows, process flows, vendor evaluation etc. Detailed exposure to methodologies such as SDLC and Agile. Salesforce Architecture lead role in implementation of Marketing Cloud for Digital Precious Metals at the Bank. Salesforce Architecture lead role for migration to Financial Service Cloud understanding the security, data model and gap analysis from current to future state. Experience of Salesforce administration, configuration, and development Using Apex triggers, Visualforce, Future methods, and Batch processes. Hands on experience of integrating Salesforce with tools including Zendesk, Delighted, Periscope etc. Using HTTP Callouts and Batch apex. Experience managing Salesforce resources and help with their career aspirations. Hands on experience with common app exchange addons such as InsideSales, ClearSlide, Cirrus Analytics, Zendesk, Docusign, Gong, Delighted, and SurveyPal. Project Lead experience with end-to-end projects including requirement analysis, design, development, testing, UAT, training and roll-out. Excellent communication skills with several years of client correspondence experience. Work with Enterprise stakeholders to define strategy following industry practices.

• Salesforce.com Certified Platform Developer I
• Salesforce.com Certified Administrator
• Salesforce.com Platform App Builder
• Salesforce.com Certified Advanced Administrator
• Salesforce.com Certified Force.com Developer (Retired)

• CRM
• Banking
• Telecom
• Marketing
• Legal Technology
• Data Operations
• Cable and Wires
• Customer Support & Success
• Home Decor Memberships

• Enablon - US, 09/2012, 01/2013, Business Analyst at Sakonent, Salesforce Sales cloud implementation for Enablon which is an organization providing IT services and solutions related to risk management. Highlights were: - Leads, Accounts, and Opportunities - Product Catalogue implementation - Workflows & Triggers automation - Data Migration & Legacy Integration - Reports and Dashboards
• DirectBuy– US and Canada, 02/2013, 06/2014, Business Analyst at Sakonent, Salesforce sales cloud implementation for DirectBuy, a home furnishing membership provider that allows customers considerable bargains with famous home decor brands: - Campaigns, Leads, Accounts & Contacts - Opportunities & Products - Events, Event Attendees Visualforce - Salesforce Flows for sales scripts - Workflows, Triggers, &Batch Processes
• IEWC - US, Canada, and Mexico, 09/2012, 01/2013, Business Analyst at Sakonent, Salesforce sales and service cloud implementation for IEWC, a leading cable and wire supplier across North America, Europe and Asia. Major highlights of the project were: - Leads - Accounts, Contacts, and Opportunities - Suppliers and Products - Territory Management - Case Management - Reports & Dashboard - Salesforce for Outlook & Mobile - Integration with SAP through Dell Boomi
• Pharma CRM ATCO Pharma– Pakistan, 02/2010, 12/2011, Project Lead at Softronic Systems, Pharma CRM was a custom specialized solution catering the Pharmaceutical industry. It is a web-based CRM solution developed on ASP.net framework with SQL Server 2008 R2 as back end.Project included: - Secondary Sales Management - Field Force Management - Doctors Academic Services - Work Plan Management - Competitor Analysis - Dashboard and KPIs - Legacy Integration-SQL Linked Server - SQL Jobs
• Suzuki CRM - Pakistan, 01/2008, 01/2010, Solution Architect at Softronic Systems, Suzuki CRM was a custom solution for automating the Presales and Post sales of Pak-Suzuki, the leading automotive in Pakistan. It is a web-based solution developed on ASP.net with SQL Server 2005.Highlights were: - Leads, Accounts, and Opportunities - Follow-ups - Complaints & Feedbacks - Lease Management - Campaigns - Surveys - After Sales Service - Mass Emails & Greetings
• Production ATCO Pharma - Pakistan, 03/2009, 09/2011, Solution Architect at Softronic Systems, Production planning system for ATCO Pharmaceuticals was a custom ASP.Net solution that was designed to automate the entire planning and production process having integration to all the relevant systems including Sales, Purchase, Inventory, Exports, Imports, and Machine Maintenance. System included: - Production Plan and Daily Schedule - Machine Maintenance Plan - Auto Indents & Material Forecasting - QC Plan - Daily Tracking Manufacturing & Packaging - Production Shift & Changeover Setup - Integration with all other ERP systems

• Soccer
• Cricket
• Music
• Cards
• Movies
• Food & Soft Drinks