Your Name
Summary
Experienced customer service representative who is skilled in problem-solving and dispute resolution.
Hardworking and dependable, highly skilled in time management and organization, skilled in compartmentalization.
There is a period of time in which I was unable to work. I was rehabilitating after being in a coma for three and a half months. I spent about 6 months in physical training and occupational therapy. There are things I learned after my body was destroyed that I could not get anywhere else and make me unique- duty, discipline, compassion, mental health, compartmentalization,
A period of a year after I graduated from Austin Peay (08) I spent preparing to join the United States Navy.
I went to get my Master's then certification after moving to Florida by myself to start a life on my own.
I learned money management, time management, disappointment, caretaking for dogs, and had A+ training.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Common Spirit
Kirkland, WA
10.2016 - Current
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Maintained reports of transactions and greeted customers when entering and leaving the establishment.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
- Counted cash in register drawer at thebeginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Conducted inventory counts by adding each item in stock and documenting in CAO system.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Trained as a store worker and provided back-up coverage to provide customers with optimal support.
- Reconciled cash drawer at thestart and end of each shift, accounting for errors and resolving discrepancies.
- Verified over $2000.00 of cash and credit payments daily.
- Assisted customers with locating and choosing merchandise in any store department.
- Reviewed and resolved differences between accounting information and cash drawer.
- Quickly and accurately counted drawers at thestart and end of each shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Used POS system to enter orders, process payments, and issue receipts.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers locate appropriate store locations of products, answered questions about products and provide solutions for various issues.
- Worked closely with coworkers to solve problems and handle customer concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Answered questions about store policies and concerns to support positive customer experiences.
- Served needs of more than 300 customers in a busy military environment.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
Customer Service Cashier
Common Spirit
Knoxville, IA
02.2013 - 10.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Conducted inventory counts by adding each item in stock and documenting in [System].
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Verified over $[Amount] of cash and credit payments daily.
- Assisted customers with locating and choosing merchandise in any store department.
- Reviewed and resolved differences between accounting information and cash drawer.
- Quickly and accurately counted drawers at start and end of each shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Used POS system to enter orders, process payments, and issue receipts.
- Assisted customers by answering questions and fulfilling requests.
- Prepared beverages and filled food orders for customers.
- Set up new sales displays each [Timeframe].
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues.
- Learned [Job title] and [Job title] positions and provided backup at key times.
- Worked closely with [Job title] to solve problems and handle customer concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Answered questions about store policies and concerns to support positive customer experiences.
- Prepared and submitted end-of-shift reports using [Software].
- Served needs of more than [Number] customers in busy [Type] environment.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
Customer Service Cashier
Common Spirit
Lakewood, CO
06.2012 - 02.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Conducted inventory counts by adding each item in stock and documenting in [System].
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Verified over $[Amount] of cash and credit payments daily.
- Assisted customers with locating and choosing merchandise in any store department.
- Reviewed and resolved differences between accounting information and cash drawer.
- Quickly and accurately counted drawers at start and end of each shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Used POS system to enter orders, process payments, and issue receipts.
- Assisted customers by answering questions and fulfilling requests.
- Prepared beverages and filled food orders for customers.
- Set up new sales displays each
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped customers locate appropriate store locations of products, answered questions about products and provide solutions for various issues.
- Learned store worker and concessions positions and provided backup at key times.
- Worked closely with coworkers to solve problems and handle customer concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Answered questions about store policies and concerns to support positive customer experiences.
- Prepared and submitted end-of-shift reports using MicroSoft.
- Served needs of more than 2 customers in busy military grocery environment.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
Bachelor of Science - Sport Medicine- Nutrition And Wellness
American Military University
Charles Town West Virginia01.2021
Graduate Certificate - Environmental Sustainability
American Military University
Charles Town, WV01.2014
Master of Science - Homeland Security
American Military University
Charles Town, WV02.2012
Bachelor of Science - Communications
Austin Peay State University
Clarksville, TNSkills
- Product upselling
- Refund handling
- Payment collection
- Drawer management
- Cash register operations
- Retail merchandising
- Credit card processing
- Inventory management
- Identification checks
- Multi-tasking ability
- Cash handling
- Product knowledge
- Currency counting
- Product and service sales
- Merchandising expertise
- Refunds and exchanges
- Check cashing
- Basic math skills
- Heavy lifting
- Cash drawer management
- Cleaning and sanitizing
- Loss prevention
- Cleanliness
- Cash register skills
- Order taking
- Product restocking
- Cash report creation
- Cash balancing
- Payment processing
- Currency sorting
- Bagging and packaging
- Point of sale knowledge
- Liquor law compliance
- Security monitoring
- Store merchandise stocking
- Inventorying products
- Coupons and gift cards
- Maintaining store appearance
- Customer assistance
- Cash register systems
Websites
Affiliations
- Member: 2012 to Current
Additional Information
I am an incredibly valuable asset to any team. Trainable, willing to work, dedicated, responsible and organized are all words that describe me. I can work in any environment and am very diverse and flexible. I have accomplished so much more than what this resume would allow, but I will answer any questions you have. I appreciate the time you have taken to review my resume.
Jen Claire
Timeline
Customer Service Cashier
Common Spirit
10.2016 - Current
Customer Service Cashier
Common Spirit
02.2013 - 10.2016
Customer Service Cashier
Common Spirit
06.2012 - 02.2013
Bachelor of Science - Sport Medicine- Nutrition And Wellness
American Military University
Graduate Certificate - Environmental Sustainability
American Military University
Master of Science - Homeland Security
American Military University
Bachelor of Science - Communications
Austin Peay State University