Suzanne Medeiros
Alliston,ON
Summary
Dedicated Office Worker with over 6 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving customers. Strong knowledge of most software programs and history achieving high data output.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Family Care Dental
01.2020 - 07.2020
- Dental receptionists interact with patients every day and, as a result, need to maintain a professional and friendly disposition with them at all times
- From greeting patients, registering new patients according to established office protocols, assisting patients to complete all necessary forms and documentation
- Verify and update patient information, inform patients of dental office procedures and policies, move patients through appointments as scheduled
- As a dental receptionist I need to enter all relevant patient information into data system, maintain and manage patient records in compliance with privacy and security regulations, while answering and managing incoming calls also multitasking
- Respond and comply to requests for information, schedule patient's appointments, and confirm upcoming appointments and recalls according to office protocol
- Checking daily appointment schedules to confirm patient's appointments, arrange patient charts for next day appointments while placing them in alphabetical order, fill in cancellations and no-shows, and organize referrals to other medical specialists based on the dentist's recommendations or referrals
- Dispatch lab work appropriately, collect and receipt payments from patients at time of treatments, inform patients of financial treatment plan options if patients cannot pay upfront for the full amount, while we offer an arranged payment schedule with patients
- I need to prepare and mail billing statements to all patient's, prepare claim forms for dental insurance also call for insurance breakdowns before patient's arrival for their appointment and making sure to ask patient's before appointments if anything has changed with their insurance
- Making sure to arrange supporting documents for insurance claims when asked or needed, sort and distribute incoming and outgoing posts, monitor and maintain inventory of dental office supplies as needed and making sure to have all orders placed before weekends
- Making sure to update patient education materials before patient's appointment, maintain a professional and clean, organized reception area, safeguard patient privacy and confidentiality.
Dental Receptionist
King Dental
03.2018 - 01.2020
- As dental receptionist needs to know how to use typical office equipment, such as telephones, computers, fax machines, and scanners
- Receptionists also need to have impeccable office manners and interpersonal skills
- Dental receptionists interact with patients every day and, as a result, need to maintain a professional and friendly disposition with them at all times
- From greeting patients, registering new patients according to established office protocols, assisting patients to complete all necessary forms and documentation
- Verify and update patient information, inform patients of dental office procedures and policies, move patients through appointments as scheduled
- As a dental receptionist I need to enter all relevant patient information into data system, maintain and manage patient records in compliance with privacy and security regulations, while answering and managing incoming calls also multitasking
- Respond and comply to requests for information, schedule patient's appointments, and confirm upcoming appointments and recalls according to office protocol
- Checking daily appointment schedules to confirm patient's appointments, arrange patient charts for next day appointments while placing them in alphabetical order, fill in cancellations and no-shows, and organize referrals to other medical specialists based on the dentist's recommendations or referrals
- Dispatch lab work appropriately, collect and receipt payments from patients at time of treatments, inform patients of financial treatment plan options if patients cannot pay upfront for the full amount, while we offer an arranged payment schedule with patients
- I need to prepare and mail billing statements to all patient's, prepare claim forms for dental insurance also call for insurance breakdowns before patient's arrival for their appointment and making sure to ask patient's before appointments if anything has changed with their insurance
- Making sure to arrange supporting documents for insurance claims when asked or needed, sort and distribute incoming and outgoing posts, monitor and maintain inventory of dental office supplies as needed and making sure to have all orders placed before weekends
- Making sure to update patient education materials before patient's appointment, maintain a professional and clean, organized reception area, safeguard patient privacy and confidentiality.
Employment Specialist
Express Employment Professionals
02.2016 - 02.2018
- Experience in job placement
- Knowledge of local labor market trends and employment opportunities in Ontario
- Demonstrated ability to work within a team setting, with an emphasis on leadership, self-initiative, patience, maturity and tact
- Excellent written and verbal communication skills
- Excellent organizational skills
- Computer literacy including use of Microsoft Word, Excel and Access
- Ability to assess work environments to determine suitability of employment
- Conducts assessments to find each person's skills, interests, and employment history and career goals
- This may include pre-employment assessments, needs assessments to identify barriers
- Assist participants with such matters as job readiness skills, job search strategies, and interview skills
- Conduct modules on career development and facilitate job club activities
- Assess need for assistance from additional support services or systems and make referrals
- Confer with the Job Developer to identify employers who match the participant's interests and abilities, whether through supported or customized employment approaches
- Prepare participants for, and support them during the interview process, if requested
- Liaise with employer to facilitate an effective orientation and employment success
- Assist with onsite training, as needed, in order to facilitate independent competency
- Develop strategies to integrate the individual into the workforce, including integration in the workplace team and culture
- Provide follow-up to individuals and their employers and, where required, identify and address the need for modifications and/or accommodations at the work site.
Stock Associate
Forever 21
08.2011 - 01.2016
- As a stock associate the job duties are to ensure organization of thee stock room and that accurate labeling
- Neat arrangements and cleanliness are to be maintained
- Must be able to lift more than 50 pounds without any assistance, then also moving large quantities of marked clearance products with updated price tags
- Unloaded trucks, stocked shelves and carried merchandise out on to the floor for customers and visuals
- Processed shipments and maintained organized stock shelves
- Built and maintained effective relationships with coworkers and upper management.
Education
High School Diploma -
Cathedral High School
Hamilton, ON01.2010
Skills
- Billing
- Scheduling
- Customer Service
- Aging Reports
- Insurance
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Punctual and Reliable
- Team Collaboration
- Computer Proficiency
- Organization and Time Management
- Adaptable and Flexible
- Problem-Solving
Certification
- Health & Safety, 01/01/15, Present
- WHMIS, 01/01/15, Present
- Smart Serve, 01/01/10, Present
Additional Information
References are available upon request.
Timeline
Dental Receptionist
Family Care Dental
01.2020 - 07.2020
Dental Receptionist
King Dental
03.2018 - 01.2020
Employment Specialist
Express Employment Professionals
02.2016 - 02.2018
Stock Associate
Forever 21
08.2011 - 01.2016
High School Diploma -
Cathedral High School
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