Kristian Marc Supan
Senior Network Engineer
Mississauga,Ontario
Summary
Sseasoned Network Engineer with a track record of working in large-scale information technology environments. Tier 1 and 2 Support, Computer Repair, Active Directory, Routing and Switching, Virtual Private Networks, SDWAN, Meraki, Linux, Windows Server Administration, and Information Assurance are all areas in which I specialize.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Senior Network Engineer
Verizon
Muntinlupa, PH
12.2020 - 11.2021
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Liaised with dispatch personnel to optimize skill distribution and minimize service lag times through careful engineering triage.
- Recommended network security standards and upgrades to management.
Network Engineer
Verizon
Muntinlupa, PH
03.2015 - 12.2020
- Proactively detect anomalies and performance issues, and bring to resolution to the full satisfaction of customers
- Utilize network performance monitoring tools to identify impairments that may affect services sold
- Manage and maintain inter networking devices like Cisco Meraki, routers, switches, access points and security devices such as ZScaler, CISCO ASA and F5 load balancer
- Utilize test tools and equipment to isolate the cause of impairments on the Verizon Business, LEC, PTT or other provider networks
- Performend-to-end trouble isolation and repair on physical layer services purchased by our customers
- Interact with Customer Service Centers, Network Management Centers, Verizon Business Operations Groups,
- LECS, Account Teams and Customers to facilitate isolation and repair of faults in the network within established baseline objectives
- Keep customers updated on efforts aimed at restoration of their services
- Maintain accurate logs of trouble isolation and repair efforts
- Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation
- Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems
- Handling and communicating all issues related to Voice, Data, and Security systems globally for all customers, including incidents, service requests, and change management tasks.
Telecoms and Network Engineer
SPi Global
Calamba, PH
04.2013 - 03.2015
- Handles ticket requests quickly and efficiently though utilizing existing documentation, training & resources ensuring that ticket requests are accomplished according to the set standard response/resolution time
- Performing the LAN, WLAN, Firewall management, such as preparing connectivity between PCs, workstations, servers, and other network devices
- Escalate the WAN related incident/ problem to respective subscribed service provider and assists in troubleshooting the connectivity problem on the WAN router
- Manage and Maintain internetworking devices like routers, switches, DHCP server, and other IT equipment like
- CISCO Phones, and VPN concentrators
- Prepare and update technical documentation, network diagrams, inventory listing and operation procedures
- Perform 7x 24 hours’ standby duties responding to the change, problem and incident management
- Periodically backup configurations file and restore them as required and perform IT Disaster Recovery exercises
- Hands-on experience implementing and administering network devices, setting and maintaining policies and rights/security Firewall ASA (5520 & 5540), CISCO Routers 4500/3925/3825/3560/2951/2911/2960/2821
Global - IT Technical Support Engineer
SPi
Calamba, PH
06.2011 - 04.2013
- Interfaces with client end-users to discuss and understand the requirements as well as explain the actions taken to close the ticket and achieve client’s satisfaction
- Documents ticket details ensuring that information for resolving the ticket and improving IT service tools is added to the knowledge base
- Tests implemented solutions and proposed improvement initiatives in handling ticket requests to ensure that it is effective and that it resolves client concerns
- Provides site technical support/assistance for the configuration, installation and troubleshooting of desktop PCs and related peripherals
- This covers but not limited to the following: Desktop PC hardware such as scanners, printers;
- Desktop PC Operating System such as Microsoft Windows, Linux, etc; and desktop application software such as
- Microsoft Office, Anti-virus software and other application software
- Ensures the security of desktop (PC) environments from external and internal virus threats through effective maintenance of antivirus software applications
- Participates in the implementation of IT disaster recovery and preventive maintenance provisions of the company
- Comes up with improvement initiatives and new ideas to solve and complete tasks and tickets
- Proposes corrective actions to errors encountered in the program and program changes.
Education
Post Graduate Certificate - Cyber Security And Computer Forensics
Lambton College
Mississauga, ON 09.2021 - Current
Bachelor of Science - Information Technology
Lyceum of The Philippines University Laguna
Laguna Philippines 06.2007 - 04.2011
Skills
Cisco Routing and Switching
Cisco Wireless
Cisco MerakiCisco Network SecurityITIL Foundation
Project ManagementWindows Server ManagementMicrosoft Office 365IT Technical SupportLinux Operating SystemCertification
ITIL v3 Foundation
Timeline
Post Graduate Certificate - Cyber Security And Computer Forensics
Lambton College
09.2021 - Current
Senior Network Engineer
Verizon
12.2020 - 11.2021
Network Engineer
Verizon
03.2015 - 12.2020
Telecoms and Network Engineer
SPi Global
04.2013 - 03.2015
Global - IT Technical Support Engineer
SPi
06.2011 - 04.2013
Bachelor of Science - Information Technology
Lyceum of The Philippines University Laguna
06.2007 - 04.2011