Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ROUAA AHMED

Lethbridge,AB

Summary

Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Ticket Centre Cashier

Enmax Centre
08.2023 - Current
  • Enhanced customer satisfaction by providing over 50 efficient and accurate cash transactions daily.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled exchanges and returns for customers requiring assistance to ensure their satisfaction.
  • Resolved customer complaints and concerns professionally, leading to improved customer relations and loyalty.
  • Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.

Research Lab – Research Assistant Volunteer

University of Lethbridge, Gibb
01.2023 - Current
  • Successfully ensured
  • Aided in caring for research animals by feeding, weighing, and ensuring safe handling of over 100 Evans Long Rats for research.
  • Assisted in coordinating and managing 8 laboratory projects and experiments.
  • Reviewed over 400 behavioral testing videos to identify trends and patterns and Utilized advanced analytical software like BORIS to analyze data sets.
  • Participated actively in over 40 meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.

Food Distribution Volunteer

Lethbridge Food Bank
01.2023 - Current
  • Helped with signing in approximately 40 clients daily, distributing food, and restocking shelves.
  • Mentored over 5 new volunteers, fostering a supportive and inclusive team environment.
  • Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
  • Assisted with special events and programs.
  • Developed rapport with returning clients.

Retail Store Associate

Value Village
12.2022 - 08.2023
  • Increased sales by providing exceptional customer service to 100+ customers on a daily basis.
  • Maintained orderly and visually appealing store environment by organizing merchandise displays and cleaning sales floor regularly.
  • Received recognition for excellent customer service skills, contributing to a positive store reputation.
  • Reduced inventory loss through accurate stock management and adherence to store policies.
  • Trained over 5 new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.

Education

Bachelor of Science - Neuroscience

University of Lethbridge
Lethbridge, Alberta
2026

Skills

  • Customer Service
  • Cash handling expertise
  • Complex Problem-Solving
  • Written and verbal communication
  • Conflict Resolution
  • Adaptable and Flexible
  • Loss Prevention
  • Returns processing

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Certification

  • Intermediate First Aid – Level C CPR and AED Training - 2023

Timeline

Ticket Centre Cashier

Enmax Centre
08.2023 - Current

Research Lab – Research Assistant Volunteer

University of Lethbridge, Gibb
01.2023 - Current

Food Distribution Volunteer

Lethbridge Food Bank
01.2023 - Current

Retail Store Associate

Value Village
12.2022 - 08.2023

Bachelor of Science - Neuroscience

University of Lethbridge

Similar Profiles

CREATE PROFILE
ROUAA AHMED