Summary
Overview
Work History
Skills
Timeline
Generic

AARON PARK

Concord,ON

Summary

Results-driven Service Advisor, with a proven track record in delivering exceptional customer service and leveraging outstanding communication, along with sales knowledge. Possessing extensive experience within the automotive industry, I have successfully contributed to the operations of reputable establishments such as Maple Volkswagen and Leggat KIA. Adept at thriving in high-pressure environments, collaborating seamlessly within team structures, and applying an in-depth understanding of automotive mechanics and effective sales methodologies.

Overview

12
12
years of professional experience

Work History

Service Advisor

Maple Volkswagen
Maple, Ontario
03.2024 - 07.2024
  • Welcomed clients with a friendly approach, carried out detailed walk-around of their vehicles, and ensured all appointment specifics were accurate.
  • Communicated effectively with customers about the progress and estimated completion of services, and ensured seamless interaction with the technician team.
  • Notified customers of necessary service recommendations and/or discussed the results of diagnostic evaluations. Provided clear and detailed information about the repair work to customers, ensuring they were satisfied and had a complete grasp of the expected outcomes.
  • Maintained a customer satisfaction rate exceeding 96% across approximately 140 surveys over a three-month average.
  • Achieved the maximum bonus quota on a monthly basis, with the sole exception of the starting month.

Service Advisor

CK Motors
Concord, ON
02.2023 - 03.2024
  • Provide unparalleled customer service, adeptly addressing and resolving customer concerns through clear and effective communication
  • Leverage a profound knowledge of automotive mechanics to conduct accurate assessments and diagnoses of vehicle issues
  • Collaborate seamlessly with technicians to ensure the expeditious and precise execution of repairs
  • Employ advanced computer skills to meticulously input and update customer information and service records
  • Demonstrate exceptional multitasking capabilities in a dynamic, fast-paced environment.

Automotive Service Advisor

Leggat KIA
Burlington, ON
09.2018 - 12.2022
  • Extended a warm welcome to customers, conducted comprehensive vehicle walk around/inspection, and meticulously confirmed appointment details
  • Provided regular updates to customers on service completion times and status, maintaining transparent communication with technicians
  • Informed customers of recommended services and conveyed findings from diagnostic assessments
  • Presented detailed explanations of repair work, ensuring customer satisfaction with a clear understanding of expected outcomes
  • Sustained a labour average of $182 per RO($115 shop labour rate) for over 12 months
  • Achieved an outstanding customer satisfaction average of 92 out of 100 based on monthly surveys.

Product Advisor

Leggat KIA
Burlington, ON
02.2017 - 09.2018
  • Conducted thorough client consultations to discern specific vehicle needs and preferences
  • Orchestrated successful test drives, facilitated deal closures, and executed seamless vehicle deliveries
  • Produced professional and compelling vehicle listings on AutoTrader, showcasing each vehicle's features adeptly.

Sales Consultant

J.P. Motors
Burlington, ON
01.2015 - 02.2017
  • Maintained current knowledge of inventory to effectively assist customers within specified price ranges and preferences
  • Orchestrated impeccable vehicle presentations, including fueling and meticulous car detailing to uphold optimal visual condition
  • Closed deals based on customer needs, adhering to established non-negotiable pricing structures.

Sales Associate

The Source
Burlington, ON
07.2012 - 11.2015
  • Assisted customers with electronic product inquiries, demonstrating a comprehensive understanding of the offerings
  • Strategically promoted Bell Residential Services and Bell/Virgin mobile plans, utilizing promotions and in-store bonuses to drive customer sign-ups.

Skills

  • Service Estimates
  • Service Recommendations and Explanations
  • CRM & ERP Systems (CDK, ERA-Ignite, Reynolds, PBS)
  • Vehicle Assessment
  • Documentation and Reporting
  • Customer Service
  • Attention to Detail
  • Automotive Mechanical and Electrical Knowledge
  • Computer Skills

Timeline

Service Advisor

Maple Volkswagen
03.2024 - 07.2024

Service Advisor

CK Motors
02.2023 - 03.2024

Automotive Service Advisor

Leggat KIA
09.2018 - 12.2022

Product Advisor

Leggat KIA
02.2017 - 09.2018

Sales Consultant

J.P. Motors
01.2015 - 02.2017

Sales Associate

The Source
07.2012 - 11.2015
AARON PARK