AARON PARK
Concord,ON
Summary
Results-driven Service Advisor, with a proven track record in delivering exceptional customer service and leveraging outstanding communication, along with sales knowledge. Possessing extensive experience within the automotive industry, I have successfully contributed to the operations of reputable establishments such as Maple Volkswagen and Leggat KIA. Adept at thriving in high-pressure environments, collaborating seamlessly within team structures, and applying an in-depth understanding of automotive mechanics and effective sales methodologies.
Overview
12
12
years of professional experience
Work History
Service Advisor
Maple Volkswagen
Maple, Ontario
03.2024 - 07.2024
- Welcomed clients with a friendly approach, carried out detailed walk-around of their vehicles, and ensured all appointment specifics were accurate.
- Communicated effectively with customers about the progress and estimated completion of services, and ensured seamless interaction with the technician team.
- Notified customers of necessary service recommendations and/or discussed the results of diagnostic evaluations. Provided clear and detailed information about the repair work to customers, ensuring they were satisfied and had a complete grasp of the expected outcomes.
- Maintained a customer satisfaction rate exceeding 96% across approximately 140 surveys over a three-month average.
- Achieved the maximum bonus quota on a monthly basis, with the sole exception of the starting month.
Service Advisor
CK Motors
Concord, ON
02.2023 - 03.2024
- Provide unparalleled customer service, adeptly addressing and resolving customer concerns through clear and effective communication
- Leverage a profound knowledge of automotive mechanics to conduct accurate assessments and diagnoses of vehicle issues
- Collaborate seamlessly with technicians to ensure the expeditious and precise execution of repairs
- Employ advanced computer skills to meticulously input and update customer information and service records
- Demonstrate exceptional multitasking capabilities in a dynamic, fast-paced environment.
Automotive Service Advisor
Leggat KIA
Burlington, ON
09.2018 - 12.2022
- Extended a warm welcome to customers, conducted comprehensive vehicle walk around/inspection, and meticulously confirmed appointment details
- Provided regular updates to customers on service completion times and status, maintaining transparent communication with technicians
- Informed customers of recommended services and conveyed findings from diagnostic assessments
- Presented detailed explanations of repair work, ensuring customer satisfaction with a clear understanding of expected outcomes
- Sustained a labour average of $182 per RO($115 shop labour rate) for over 12 months
- Achieved an outstanding customer satisfaction average of 92 out of 100 based on monthly surveys.
Product Advisor
Leggat KIA
Burlington, ON
02.2017 - 09.2018
- Conducted thorough client consultations to discern specific vehicle needs and preferences
- Orchestrated successful test drives, facilitated deal closures, and executed seamless vehicle deliveries
- Produced professional and compelling vehicle listings on AutoTrader, showcasing each vehicle's features adeptly.
Sales Consultant
J.P. Motors
Burlington, ON
01.2015 - 02.2017
- Maintained current knowledge of inventory to effectively assist customers within specified price ranges and preferences
- Orchestrated impeccable vehicle presentations, including fueling and meticulous car detailing to uphold optimal visual condition
- Closed deals based on customer needs, adhering to established non-negotiable pricing structures.
Sales Associate
The Source
Burlington, ON
07.2012 - 11.2015
- Assisted customers with electronic product inquiries, demonstrating a comprehensive understanding of the offerings
- Strategically promoted Bell Residential Services and Bell/Virgin mobile plans, utilizing promotions and in-store bonuses to drive customer sign-ups.
Skills
- Service Estimates
- Service Recommendations and Explanations
- CRM & ERP Systems (CDK, ERA-Ignite, Reynolds, PBS)
- Vehicle Assessment
- Documentation and Reporting
- Customer Service
- Attention to Detail
- Automotive Mechanical and Electrical Knowledge
- Computer Skills
Timeline
Service Advisor
Maple Volkswagen
03.2024 - 07.2024
Service Advisor
CK Motors
02.2023 - 03.2024
Automotive Service Advisor
Leggat KIA
09.2018 - 12.2022
Product Advisor
Leggat KIA
02.2017 - 09.2018
Sales Consultant
J.P. Motors
01.2015 - 02.2017
Sales Associate
The Source
07.2012 - 11.2015
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