Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Senobar Ammari

Cookstown,Ontario

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

5
5
years of professional experience

Work History

Manager, Customer Experience

TD Bank
06.2023 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Financial Advisor

TD Bank
11.2021 - 06.2023
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
  • Managed a large pipeline of loans efficiently, prioritizing tasks based on deadlines and client needs.
  • Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.

Personal Banking Associate

TD Bank
08.2019 - 11.2021
  • Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
  • Increased client retention through exceptional relationship-building and proactive problem-solving skills.
  • Processed loan applications diligently, resulting in increased loan approval rates for qualified borrowers.
  • Opened, closed, and updated accounts for customers.

Education

Bachelor of Arts -

Amir-kabir University
Iran-Tehran
04.2012

Skills

  • Customer Service
  • Problem Resolution
  • Goal Setting
  • Administration and Reporting
  • Verbal and written communication
  • Time Management

Languages

English
Persian

Timeline

Manager, Customer Experience

TD Bank
06.2023 - Current

Financial Advisor

TD Bank
11.2021 - 06.2023

Personal Banking Associate

TD Bank
08.2019 - 11.2021

Bachelor of Arts -

Amir-kabir University

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Senobar Ammari