Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gretchen Borgerding

La Jolla

Summary

I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am experienced with academic research, group projects, and time management. I am capable of using research skills to gather and analyze data effectively, contributing to informed decision-making. I have knowledge of collaboration techniques ensures successful teamwork and project completion. I am a results-driven learner with passion for continuous improvement and academic excellence. I have proven ability to adapt to new challenges and contribute effectively to team efforts. I am reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Jersey Mikes
02.2018 - 08.2023
  • Customer Service
  • Product Ordering
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Managing Interpersonal Relationships
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Bachelor of Arts - Psychology

University of California, San Diego
La Jolla, CA
06-2025

Associate of Arts - Psychology

Mt. San Jacinto College
San Jacinto, CA
05-2023

Associate of Arts - Mathematics & Science

Mt. San Jacinto College
San Jacinto, CA
05-2023

Associate of Arts - Social & Behavioral Science

Mt. San Jacinto College
San Jacinto, CA
05-2023

High School Diploma -

Murieta Canyon Academy
Murrieta, CA
06-2020

Skills

  • Problem-solving
  • Customer service and engagement
  • Inventory control
  • Time management

  • Team building and leadership
  • Staff scheduling
  • Team-player

Timeline

Assistant Store Manager

Jersey Mikes
02.2018 - 08.2023

Bachelor of Arts - Psychology

University of California, San Diego

Associate of Arts - Psychology

Mt. San Jacinto College

Associate of Arts - Mathematics & Science

Mt. San Jacinto College

Associate of Arts - Social & Behavioral Science

Mt. San Jacinto College

High School Diploma -

Murieta Canyon Academy
Gretchen Borgerding