Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Aldrich

Sacramento

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General/Store Manager

Seoul Street Midtown
07.2022 - Current
  • Provide leadership and direction to all departments within the organization
  • Hiring and training staff, setting performance expectations, and fostering a positive work environment
  • Ensure smooth day-to-day operations by managing workflow, processes, and procedures
  • Identify opportunities for improvement and implement changes to increase efficiency and productivity
  • Maintain positive relationships with customers, clients, and stakeholders
  • Address customer inquiries, concerns, and complaints in a timely and professional manner
  • Monitor product or service quality to ensure it meets or exceeds customer expectations
  • Implement quality control measures and address any issues that arise
  • Ensure compliance with relevant laws, regulations, and industry standards
  • Stay up-to-date on legal requirements and implement policies and procedures to mitigate risks
  • Communicate effectively with all levels of the organization, from frontline employees to senior management
  • Keep staff informed about company goals, initiatives, and changes
  • Address challenges and obstacles as they arise, using critical thinking and problem-solving skills to find solutions
  • Conduct regular performance evaluations for staff members and provide feedback for improvement
  • Recognize and reward high-performing employees
  • Build and maintain relationships with key partners, suppliers, and other stakeholders to support business objectives.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coordinated and scheduled client and company events, appointments, and/or meetings.
  • Maintain accurate and organized records, including employee, client, and administrative records.
  • Process payroll for all staff members, ensuring accuracy and compliance
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Manager/General Manager of Operations

Station 16 Seafood & Bar
06.2018 - 07.2022
  • Provide leadership and direction to all departments within the organization
  • Hiring and training staff, setting performance expectations, and fostering a positive work environment
  • Oversee financial activities such as budgeting, labor control, and financial reporting
  • Ensure smooth day-to-day operations by managing workflow, processes, and procedures
  • Identify opportunities for improvement and implement changes to increase efficiency and productivity
  • Maintain positive relationships with customers, clients, and stakeholders
  • Address customer/client inquiries, concerns, and complaints in a timely and professional manner
  • Monitor product or service quality to ensure it meets or exceeds customer expectations
  • Participated in televised and social media outreach events
  • Ensure compliance with relevant laws, regulations, and industry standards
  • Stay up-to-date on legal requirements and implement policies and procedures to mitigate risks
  • Communicate effectively with all levels of the organization, from frontline employees to senior management
  • Keep staff informed about company goals, initiatives, and changes
  • Address challenges and obstacles as they arise, using critical thinking and problem-solving skills to find solutions
  • Conduct regular performance evaluations for staff members and provide feedback for improvement
  • Recognize and reward high-performing employees
  • Build and maintain relationships with key partners, suppliers, and other stakeholders to support business objectives.
  • Enhanced customer/client satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Cross-trained existing employees to maximize team agility and performance.

Bartender/Server

Station 16 Seafood & Bar
06.2016 - 07.2018
  • Greet customers warmly and provide excellent customer service throughout their visit
  • Take orders from customers for food and beverages, ensuring accuracy and attention to detail
  • Answer questions about menu items, ingredients, and special promotions
  • Handle customer inquiries, concerns, and complaints professionally and promptly
  • Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences
  • Mix cocktails, pour beers, and prepare other drinks with accuracy and efficiency
  • Ensure that all beverages are served at the correct temperature and presented attractively
  • Deliver food orders to customers accurately and in a timely manner
  • Ensure that food items are served according to presentation standards and customer specifications
  • Collaborate with kitchen staff to coordinate food and beverage service and maintain a smooth flow of orders
  • Process customer payments, including cash, credit/debit cards, and electronic payments
  • Handle cash and credit card transactions accurately and responsibly
  • Process refunds and exchanges according to company policies
  • Keep the bar area, dining area, and service areas clean and organized at all times
  • Wash glassware, utensils, and bar equipment thoroughly and sanitize surfaces regularly
  • Ensure compliance with health and safety regulations and company cleanliness standards
  • Suggest additional items, specials, or upgrades to enhance the customer's experience and increase sales
  • Promote special events, promotions, and loyalty programs to customers
  • Monitor and manage inventory levels of beverages, garnishes, and other supplies
  • Replenish stock as needed and notify management of low inventory levels
  • Work collaboratively with other staff members, including bartenders, servers, kitchen staff, and management, to ensure efficient operations and customer satisfaction
  • Communicate effectively with team members to coordinate tasks and provide assistance as needed
  • Follow all company policies and procedures, including those related to alcohol service, safety, and sanitation
  • Adhere to local and state regulations regarding the service of alcohol and food
  • Seek opportunities for professional development and improvement in service skills
  • Actively participate in training sessions and staff meetings to stay informed about menu changes, promotions, and company policies.

Education

Some College - Family and Consumer Sciences

CSU Sacramento
Sacramento, CA
04.2004

High school diploma -

Cordova High School
Rancho Cordova, CA
06.2003

Skills

  • Employee Evaluation
  • Operations Management
  • Store Management Experience
  • Strategic Planning
  • Pricing
  • Management

Certification

  • Managerial Food Handlers Certified
  • Bartender License
  • Sexual Harassment Prevention Training Certified

Timeline

General/Store Manager

Seoul Street Midtown
07.2022 - Current

Manager/General Manager of Operations

Station 16 Seafood & Bar
06.2018 - 07.2022

Bartender/Server

Station 16 Seafood & Bar
06.2016 - 07.2018

Some College - Family and Consumer Sciences

CSU Sacramento

High school diploma -

Cordova High School

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Amanda Aldrich