Melissa Wilfred
Edmonton,AB
Summary
Responsible and motivated student ready to apply education in the workplace. Strong work ethic, adaptability and exceptional interpersonal skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
Edmonton, AB
04.2023 - 05.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Upheld high standards of sanitation in accordance with health department regulations.
Economics Tutor and TA
University of Alberta
Edmonton, AB
09.2021 - 04.2023
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Seasonal Associate
Bath and Body works
Edmonton, AB
10.2022 - 01.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Adhered to schedules with regularity and persistence, supporting team members and filling schedule deficiencies.
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
- Memorized policies and procedures to handle dynamic situations with minimal supervision.
- Increased customer satisfaction rating by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Cross-trained in multiple areas to support team members with high-volume task loads.
Education
Bachelor of Arts - Economics
University of Alberta
Edmonton, AB05.2024
High School Diploma -
UWC East Africa
Dar Es Salaam, Tanzania 05.2019
Skills
- Clear Instruction and Communication
- Organization and Planning Skills
- Good work ethic
- Conscientious and Detail-oriented
- Dependable and Responsible
- Critical thinking
- Positive team player
Accomplishments
- Dean's List Honoree (2021)
- The Economics Honors Award (2021-2022)
- An International Baccalaureate Diploma Scholarship Recipient (2019)
- The Faculty of Arts Gold Standard Scholarship Recipient (2019)
- The University of Alberta Gold Standard Scholarship Recipient (2019)
- Honor Roll (2017-2019)
Timeline
Server
Olive Garden
04.2023 - 05.2024
Seasonal Associate
Bath and Body works
10.2022 - 01.2023
Economics Tutor and TA
University of Alberta
09.2021 - 04.2023
Bachelor of Arts - Economics
University of Alberta
High School Diploma -
UWC East Africa
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