Summary
Overview
Work History
Education
Skills
Preferred Name
Languages
Timeline
Generic

Michelle Jenise Walter

San Rafael

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
09.2023 - Current
  • Answered incoming phone calls and addressed questions from customers
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by assisting with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with the correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Collected co-payments or full payments from customers.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system, and customer service issues.
  • Utilized pharmacy management software to process prescriptions efficiently.

Box Office Associate

Marin Theatre Company
02.2022 - 04.2024
  • Greeted and assisted customers in fostering positive experiences.
  • Processed admission payments and provided tickets.
  • Provided client service by distributing programs, answering patron's questions, and selling tickets and merchandise.
  • Assisted patrons with handicaps to appropriate seating.
  • Complied with health and sanitation practices and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Barrista

Safeway
03.2020 - 08.2022
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Answered customer questions and provide store information.
  • Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
  • Memorization of menu and recipes.
  • Followed health, safety, and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Prepared and served hot or cold beverages.
  • Washed and cleaned coffee maker, french press, and espresso machine to remove mineral and hard water deposits.
  • Wrapped, labeled, and dated food items for sale.

Education

Associate of Arts - English Literature

College of Marin
Greenbrae
08-2027

High School Diploma -

San Rafael High School
San Rafael, CA
01.2021

Skills

  • ID Verification
  • Product Recommendations
  • Call Answering
  • Verbal and Written Communication
  • Cash Handling/Credit Card Transactions
  • Cash Register Operation
  • Processing payments
  • Safe Food Handling Practices
  • Customer Service
  • Stocking Supplies and Retail Products
  • Equipment and Store Cleaning
  • Front of House Operations
  • Speedy and Efficient
  • Active Listener
  • Team Player
  • Team collaboration
  • Confidentiality and HIPAA
  • Answering customer questions
  • Prescription filling
  • Supply restocking
  • Labeling accuracy
  • Stocking shelves
  • Pharmacy software proficiency
  • Drug inventory management
  • Receiving incoming supplies

Preferred Name

Jenise

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
09.2023 - Current

Box Office Associate

Marin Theatre Company
02.2022 - 04.2024

Barrista

Safeway
03.2020 - 08.2022

High School Diploma -

San Rafael High School

Associate of Arts - English Literature

College of Marin

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Michelle Jenise Walter