Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Cassie Healey

Waterloo,ON

Summary

I possess strong interpersonal skills, consistently engaging with others in a positive and supportive manner. I am adept at building relationships and collaborating effectively with individuals. With a proactive and solution-focused mindset, I have demonstrated success in navigating complex situations and achieving desired outcomes.

Overview

8
8
years of professional experience

Work History

Volunteer at Victim Services

Waterloo Regional Police Service
03.2025 - Current
  • Facilitated referrals to specialized service providers, ensuring clients received targeted assistance in areas such as housing, employment, and mental health care.
  • Strengthened relationships with law enforcement agencies, facilitating timely referrals for victims seeking assistance.
  • Collaborated with mental health professionals to provide emotional support and counseling services to crime victims.

Receptionist

Cambridge Hotel and Conference Centre
04.2024 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Receptionist

Homewood Suites
05.2022 - 09.2023
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed basic bookkeeping and document filing.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Administrative Assistant

Vintage Hotels
09.2019 - 08.2021
  • Position included standard office work and work capabilities such as: filing, faxes, email and using Microsoft Office

Cashier

Tim Horton's
11.2018 - 08.2021
  • Trusted with handling cash on a daily basis
  • Calmly dealt with customer complaints
  • Coached and trained junior co-workers

Day-Care Provider

Babysitting
07.2017 - 09.2020
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Developed and enforced positive strategies to encourage good behavior.

Extra-Curricular Activities

Timmins Police Services
01.2019 - 06.2019
  • Shadowed officers during their patrol shift to ensure that the citizens of Timmins were protected from acts of crime
  • Joined officers during their traffic shift to ensure that the highway traffic was being enforced on the streets
  • Observed several superior court session such as bail hearings, first appearances, traffic infractions, criminal trials and domestic cases
  • Assisted with calls in Dispatch including 911 calls and general complaints
  • Attended community service presentations in various schools as the officers delivered the DARE presentations.

Education

Bachelor of Criminology -

Wilfrid Laurier University
Waterloo, ON
04-2025

Associate of Science -

George Brown College
Toronto, ON
09.2021

High School Diploma -

O'Gorman High School
Timmins, ON
06.2020

Skills

  • Clear Verbal and Written Communication
  • Effective Collaboration
  • Highly responsible and reliable
  • Critical thinking and problem solving

Timeline

Volunteer at Victim Services

Waterloo Regional Police Service
03.2025 - Current

Receptionist

Cambridge Hotel and Conference Centre
04.2024 - Current

Receptionist

Homewood Suites
05.2022 - 09.2023

Administrative Assistant

Vintage Hotels
09.2019 - 08.2021

Extra-Curricular Activities

Timmins Police Services
01.2019 - 06.2019

Cashier

Tim Horton's
11.2018 - 08.2021

Day-Care Provider

Babysitting
07.2017 - 09.2020

Associate of Science -

George Brown College

High School Diploma -

O'Gorman High School

Bachelor of Criminology -

Wilfrid Laurier University

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Cassie Healey