Rajveer Kaur
Brampton,ON
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
IT Help Desk Officer
TJX
Brampton, ON
09.2021 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
General Arts And Science - Arts And Sciences
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON03.2022
Elementary Education - Elementary Education
Punjabi University
India02.2019
Skills
- Work Task Prioritization
- Answering Customer Questions
- Microsoft Office
- Active Listening
- Goal-Setting and Achievement
- Promoting Loyalty
- Microsoft Excel
- Collaborative Relationships
- Time Management
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
IT Help Desk Officer
TJX
09.2021 - Current
General Arts And Science - Arts And Sciences
Conestoga College Institute of Technology And Advanced Learning
Elementary Education - Elementary Education
Punjabi University
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