Hargun Kaur
Toronto,ON
Summary
Proven track record in enhancing guest satisfaction and loyalty at McDonald’s, leveraging strong management skills and proficiency in CAD Drafting. Excelled in resolving complex issues through effective communication and active learning, contributing to revenue growth and operational efficiency. Skilled in 3D modeling and MS Office, adept at both independent and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
GardaWorld Security
06.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Stay informed about local events, attractions, restaurants, and cultural activities to provide accurate and up-to-date information to guests
- Assist with emergency procedures, such as evacuations or medical emergencies by following established protocols and contacting appropriate personnel
- Managed administrative tasks, including record-keeping, scheduling, and inventory management
Guest Experience Leader
McDonald’s
10.2022 - 12.2023
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Led the Guest Experience Department and checked the daily sales values
- § Merchandising new promotions and offers of the company.
AutoCAD Drafter
Senior Autocad Drafter
06.2021 - 06.2022
- Created, printed, and modified drawings in AutoCAD and Revit.
- Worked with architects, engineers and customers to efficiently resolve planning and construction issues.
- Demonstrated commitment to continuous learning by staying updated on latest industry trends, technologies, and software updates related to AutoCAD drafting.
- Enhanced project efficiency by creating detailed AutoCAD drawings for various engineering projects.
- Cross-checking the new updates with the tea, and implying them effectively
- Led meetings and conferred with designers to define, discuss and utilize client requirements and update design strategies.
- Used computer-aided design software to prepare blueprints and schematics.
Education
Construction Engineering Technician - Construction
George Brown College
Toronto, ON04.2024
Skills
- Effectively communicates in a clear and concise manner in written, spoken, and visual format
- Proficient in interpretation of construction blueprints, specifications, and drawings
- CAD Drafting
- Efficient in Bluebeam
- Active learning skills
- High Mathematical Proficiency
- Strong management and organisational skills
- 3D modelling
- MS Office
- Ability to work independently and in team
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Revit MEP Families - LinkedIn Learning Certificate
AutoCAD 2025 Training - LinkedIn Training certificate
Timeline
Concierge
GardaWorld Security
06.2023 - Current
Guest Experience Leader
McDonald’s
10.2022 - 12.2023
AutoCAD Drafter
Senior Autocad Drafter
06.2021 - 06.2022
Construction Engineering Technician - Construction
George Brown College
Revit MEP Families - LinkedIn Learning Certificate
AutoCAD 2025 Training - LinkedIn Training certificate
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