Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Mata

Hemet

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable sales associate with outstanding customer service skills and relationship-building strengths. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Retail Sales Associate

Ross Dress For Less
05.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.

Self-Employed - Housekeeper/Caregiver

04.2014 - Current
  • Prepare and cook healthy nutritious meals for children
  • Pay bills, organize mail, maintain family schedule, run errands, and go shopping
  • Maintain hygienic home environment using basic cleaning supplies
  • Perform household duties such as washing dishes, vacuuming carpets, mopping floors, sanitizing bathrooms, and dusting furniture
  • Wash, dry, and fold laundry
  • Complete minor household repairs.

Sales Associate

Cricket Wireless
09.2021 - 10.2023
  • Completed monetary transactions for new and existing customers
  • Generated Phone contracts and leasing agreements
  • Daily cleaning task to keep areas cleaned and business ready
  • Offer product advice to help uncover the customer’s needs
  • Recommend discounts or other programs to help satisfy the customer
  • Educate them on how to use their device and products properly
  • Restock shelves with merchandise and organize phones and accessories
  • Organized events to help promote devices, phone plans and programs
  • Help train coworkers/employees on opening and closing procedures and as well as how to work the company’s computer system to make sales and payments
  • Reassure customers why our company is better than the company they are currently at
  • Learned to observe different types of customer’s behavior to prevent loss of inventory
  • Properly know how to work security system and lock safe.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Listened to customer needs and desires to identify and recommend optimal products.

Machine Operator/Assembler

The Scotts Miracle-Gro Company
06.2021 - 07.2021
  • Operated a variety of heavy equipment
  • Supervised multiple machines at a time
  • Examine and assemble parts for quality assurance
  • Sort good parts and bad parts
  • Package and label boxes and pallets for shipping
  • Assemble the product on the assembly line.
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
  • Maintained equipment performance by lubricating and cleaning components.
  • Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
  • Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
  • Participated in ongoing training programs related to machinery operation and safety protocols, staying up-to-date on best practices within the industry.

Machine Operator

RAMKO INJECTION
12.2020 - 06.2021
  • Machine operator and packager
  • Observe machines and assemble parts
  • Inspect parts, trim and shave excess pieces
  • Separate parts that have missing material, discoloration or burned product
  • Package and label each box to prepare for shipping and fill each pallet with more products
  • Learned over 15 different types of machines in the warehouse and also trained new and existing employees.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

Front Office

Iglal El-henawi MD
04.2019 - 10.2020
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Caregiver

Home Instead Senior Care
06.2018 - 02.2019
  • Cook and prepare meals
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Monitored clients' overall health and well-being and noted significant changes.
  • In charge of maintaining keeping the home clean
  • Take clients to doctors and/or grocery shopping
  • Assistance to shower/bathing and change clothing
  • Change diaper or clean commode
  • Feed pets
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Organize home to make sure client is safe
  • Assisted multiple people daily
  • Assisted clients that had Dementia or Alzheimer’s
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Housekeeping tasks- laundry, vacuum, make beds, dusting etc.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Assistant/Volunteer

WIC
11.2017 - 05.2018
  • Greeted customers and help them gather eligibility documents
  • Reviewed customers health routine to help better themselves so they can continue to get the right WIC foods
  • Counseled participants on nutrition and breastfeeding, taught classes to women and guardians about the importance of eating right and how much to eat of each food group for different age groups
  • Arrange files into filing cabinets, print important documents, call participants regarding their case, make and reschedule appointments
  • Organize storage room, disinfect equipment
  • Assess height and weight of children and pregnant mothers to check them to see how they are growing and if they are underweight or overweight
  • Checking the hemoglobin’s of each individual in the office.
  • Enhanced client satisfaction by providing efficient and accurate WIC services.
  • Collaborated with healthcare professionals to address dietary concerns for clients, resulting in improved health outcomes.
  • Resolved issues promptly and professionally, demonstrating empathy towards clients'' unique circumstances.
  • Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
  • Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
  • Streamlined appointment scheduling for clients, improving overall office efficiency.
  • Scheduled appointments with applicants to gather information and explain benefits processes.

Education

High school diploma -

Calsafe Riverside County high school
Hemet, CA

Skills

  • Machine operator
  • Senior care
  • Quality inspection
  • Packaging
  • Customer service
  • Caregiving
  • Home care and meal preparation
  • Dementia / Alzheimer's care
  • Time management
  • Quick learning
  • Fast pace
  • Assembly
  • Problem-Solving
  • Teamwork and Collaboration
  • Cash Handling
  • Customer Engagement
  • Retail Sales
  • Store Opening and Closing
  • Product Knowledge
  • POS system operations
  • Conflict Resolution
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking Abilities
  • Organization and Time Management
  • Appointment Scheduling
  • Verbal and written communication
  • Telephone Etiquette
  • Microsoft Office
  • Documentation

Timeline

Retail Sales Associate

Ross Dress For Less
05.2024 - Current

Sales Associate

Cricket Wireless
09.2021 - 10.2023

Machine Operator/Assembler

The Scotts Miracle-Gro Company
06.2021 - 07.2021

Machine Operator

RAMKO INJECTION
12.2020 - 06.2021

Front Office

Iglal El-henawi MD
04.2019 - 10.2020

Caregiver

Home Instead Senior Care
06.2018 - 02.2019

Assistant/Volunteer

WIC
11.2017 - 05.2018

Self-Employed - Housekeeper/Caregiver

04.2014 - Current

High school diploma -

Calsafe Riverside County high school

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Erika Mata