Tammy Gosden
Summary
Administrative Position Essential Skills… Excellent written and verbal communication skills – present and inviting, professional demeanor Customer focused, driven towards quality performance - exercise confidentiality at all times. Understand the importance of working efficiently within a team environment as well as taking the initiative to perform independent work. Quick to learn new skills and office procedures, policies and protocol Well-developed time management, organizational skills and demonstrate excellent attention to detail. Outstanding problem solving and critical thinking skills, able to use balanced judgment. Class G Driver's License with reliable transportation.
Overview
16
16
years of professional experience
Work History
Office Manager/Executive Assistant
Right At Home Realty
04.2022 - 01.2023
- Administrative / Computer Application Skills Over 20 years of professional work experience related to administration
- Construct letters, real estate offers, waivers, amendments, statements and all other correspondence – use of various courier services
- Completed various documents pertaining to client's transactions and office paperwork – extreme attention to accuracy and detail required
- Accepted and processed deposits on transactions, issued receipts – bank deposits
- General bookkeeping and accounting procedures. Accounts payable and receivables
- Maintained company's on line presence by updating website, creating and publishing 2 more websites, posting on Social Media Accounts.
- Outlook, Gmail, MS Word, Excel and Publisher.
Office Administrator
NorthShore Property Maintenance
01.2022 - 03.2022
- Established team priorities, maintained schedules and monitored performance.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of bi- weekly payroll to facilitate prompt staff payments for 4 employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Executive Assistant
Royal LePage NRC Realty
02.2018 - 12.2021
- Created and managed office systems to efficiently deal with documentation and Real Estate Transactions.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases, spread sheets and records.
- Filed paperwork and organized computer-based information.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to staff
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Handled confidential and sensitive information with discretion and tact.
Executive Assistant
Re/Max Twin City Realty Inc, Brokerage, Terry Summerhays
05.2017 - 11.2017
- Proved successful working within tight deadlines in fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing Offers and Listings.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist
Millard's Professional Chartered Accountants LLP
02.2016 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for staff teams.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled cash transactions and maintained sales and payments records accurately.
Real Estate Sales Person
Royal LePage State Realty Inc, Re/max Escarpment Inc
08.2006 - 07.2016
- Real Estate Agent working with buyers and sellers.
Education
Licensed Realtor - Real Estate
Mohawk College And OREA
Hamilton, ON08.2006
College - Business Administration
St. Catharine's Business College
St. Catharines, ONGraduate Certificate - Event And Wedding Planner
Pennsylvania Home Course
PennsylvaniaGrade 12 - Academic Studies
Kernhan Park S.S.
St. Catharines, ON06.1977
Skills
- Written Communication
- Coordinate Events
- Banking Operations
- Database Administration
- Information Confidentiality
- Customer Service
- Business Administration
- Organizational Skills
- Scheduling
- Communication
- Documentation
- CRM Software
- Order Supplies
- Greet Guests
- Mail Handling
- Account Reconciliation
- Senior Leadership Support
- Policy and Procedure Modification
- Microsoft Office
- Process Payments
- Desktop Publishing
- Scheduling and Coordinating
- Excellent Multitasking Abilities
- Biweekly Payroll Processing
Timeline
Office Manager/Executive Assistant
Right At Home Realty
04.2022 - 01.2023
Office Administrator
NorthShore Property Maintenance
01.2022 - 03.2022
Executive Assistant
Royal LePage NRC Realty
02.2018 - 12.2021
Executive Assistant
Re/Max Twin City Realty Inc, Brokerage, Terry Summerhays
05.2017 - 11.2017
Receptionist
Millard's Professional Chartered Accountants LLP
02.2016 - 05.2017
Real Estate Sales Person
Royal LePage State Realty Inc, Re/max Escarpment Inc
08.2006 - 07.2016
Licensed Realtor - Real Estate
Mohawk College And OREA
College - Business Administration
St. Catharine's Business College
Graduate Certificate - Event And Wedding Planner
Pennsylvania Home Course
Grade 12 - Academic Studies
Kernhan Park S.S.
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