Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rashmeen Kaur

Etobicoke

Summary

Dynamic and reliable professional with extensive customer service experience at McDonald's. Proven ability to resolve issues and enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining a clean workspace, ensuring safety and efficiency. Known for building positive relationships and demonstrating patience and empathy in high-pressure situations.

Overview

5
5
years of professional experience

Work History

Cashier Assistant

McDonald's
07.2024 - 02.2025


  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues..

Front Desk Assistant

Tim Hortons
05.2023 - 05.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Receptionist

Smile Dental Clinic
01.2020 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression..

Education

General Business - Buisness

Pures College of Technology
Toronto, ON
01.2025

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Store cleaning
  • Basic math
  • Reliability and punctuality
  • Flexible schedule
  • Critical thinking
  • Professional appearance
  • Relationship building
  • Front desk operations
  • Productivity standards
  • Recordkeeping
  • Mail processing
  • Friendly and outgoing
  • Verbal and written communication
  • Safety initiative
  • Honest and dependable
  • Adaptable and flexible
  • Customer assistance
  • Active listening
  • Reliable and responsible
  • Cooperative attitude
  • Order taking
  • Team collaboration
  • Issue resolution
  • ID verification
  • Basic mathematics
  • Customer relations
  • Creative thinking
  • Analytical thinking
  • Work task prioritization
  • Service minded

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working

Timeline

Cashier Assistant

McDonald's
07.2024 - 02.2025

Front Desk Assistant

Tim Hortons
05.2023 - 05.2024

Receptionist

Smile Dental Clinic
01.2020 - 08.2022

General Business - Buisness

Pures College of Technology

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Rashmeen Kaur