Cameron Leduc
Ottawa,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Overview
7
7
years of professional experience
Work History
Store Person
National Research Council
Ottawa
01.2024 - Current
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Followed safety protocols and company processes and procedures.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Retail Manager
Houle Sports Excellence
Ottawa, ON
11.2022 - Current
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Interviewed job applicants and selected skilled individuals to fill store positions.
- Greeted customers and offered assistance in finding needed items.
- Developed loyal customer base through engagement and capture of customer phone and e-mail information.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Department Manager
Pro Hockey Life
Ottawa, ON
09.2022 - 11.2022
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Sales Associate
Houle Sports Excellence
Ottawa, ON
09.2021 - 09.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Warehouse Associate
Best Buy Canada
Ottawa, ON
09.2017 - 04.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages and updated orders in internal database.
Education
High School Diploma -
St. Peters Catholic HighSchool
Ottawa, ON06.2019
Some College (No Degree) - Business Management - Entrepreneurial Enterprise
Algonquin College
Ottawa, ONSkills
- Revenue Forecasting
- Budget Management
- Technical Proficiency
- Onboarding and Orientation
- Documentation and Reporting
- Performance Tracking and Evaluation
- Staff Training
- Hiring and Training
- Performance Evaluations
- Team Leadership
- Problem Resolution
- Administration and Reporting
- Complex Problem Solving
- Employee Development
Timeline
Store Person
National Research Council
01.2024 - Current
Assistant Retail Manager
Houle Sports Excellence
11.2022 - Current
Department Manager
Pro Hockey Life
09.2022 - 11.2022
Sales Associate
Houle Sports Excellence
09.2021 - 09.2022
Warehouse Associate
Best Buy Canada
09.2017 - 04.2021
High School Diploma -
St. Peters Catholic HighSchool
Some College (No Degree) - Business Management - Entrepreneurial Enterprise
Algonquin College