Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HOSSEIN SAMADI

Port Coquitlam,BC

Summary

Dedicated professional with over six years of customer service and warehouse management experience across various industries. Expert in driving team performance in fast-paced environments with a focus on operational excellence. Skilled in inventory management, quality control, logistics, and maintaining compliance with safety regulations. Proficient in enhancing customer satisfaction through effective communication and timely problem resolution. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

9
9
years of professional experience

Work History

WAREHOUSE LEAD

Moe’s Home Collection
04.2023 - 04.2024
  • Spearheaded inventory control, ensuring accuracy and minimizing discrepancies in stock levels
  • Led and developed a team of four warehouse associates, enhancing team productivity and efficiency
  • Managed order fulfillment operations, consistently meeting or surpassing delivery expectations.
  • Enforced rigorous quality control and safety protocols, substantially reducing incident rates.
  • Designed and delivered training programs that boosted staff performance and productivity.
  • Coordinated with sales and logistics departments to optimize shipment processes and address order discrepancies.
  • Achieved high customer satisfaction ratings through precise, timely deliveries and swift resolution of any issues.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.

SALES ASSOCIATE/DESIGN CONSULTANT

Moe’s Home Collection
08.2021 - 04.2023
  • Engaged with customer to provide tailored design consultation, increasing customer engagement and sales
  • Resolved customer concerns promptly, ensuring a high Level of service and repeat business
  • Utilized product knowledge and promotions to enhance customer experience and boost sales.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.

SALES ASSOCIATE

Jack and Jones
08.2019 - 03.2021
  • Delivered outstanding customer service, leading to a significant increase in store sales
  • Managed product inventory effectively, ensuring availability and accessibility of stock.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

COOK/CASHIER

Macdonald
10.2015 - 01.2017
  • Recognized as Employee of the Month for exceptional customer service and teamwork
  • Maintained high standards of customer service under pressure, enhancing dining experience.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

DIGITAL MARKETING FOUNDATION -

BCIT
Burnaby. BC
03.2023

INTERIOR DESIGN CERTIFICATE -

BCIT
Burnaby, BC
10.2020

Skills

  • Inventory management
  • Effective communication
  • Team leadership and training
  • Logistics and Supply Chain Management
  • Customer Service Excellence
  • Record Keeping and Reporting
  • Problem Resolution
  • Effective Communication
  • Motivated Team Player
  • Equipment Operation

Languages

English
Persian

Timeline

WAREHOUSE LEAD

Moe’s Home Collection
04.2023 - 04.2024

SALES ASSOCIATE/DESIGN CONSULTANT

Moe’s Home Collection
08.2021 - 04.2023

SALES ASSOCIATE

Jack and Jones
08.2019 - 03.2021

COOK/CASHIER

Macdonald
10.2015 - 01.2017

DIGITAL MARKETING FOUNDATION -

BCIT

INTERIOR DESIGN CERTIFICATE -

BCIT

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