Guillermo Gutierrez
Sacramento
Summary
Enthusiastic sales clerk willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
8
8
years of professional experience
Work History
Shift Leader
Taqueria Santos Laguna
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Receiving Lead
STARWEST BOTANICALS, INC
03.2019 - 04.2022
- Cover the direction and coordination of receiving and other warehouse processes under the established operating operations
- Operated pallet jacks, lift trucks to relocate parts to their proper locations
- Trained onboarding receiving members accordingly, Billed customers upon load/product
- Printed/handout load spreadsheets to all team members for daily workloads.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
Shift Leader
Santo's Laguna
07.2016 - 03.2019
- Work as a shift lead directing several employees, schedule shifts, daily sales accounting, inventory of food and supplies, input and receive food orders, run a successful shift, perform end of day tasks, and resolved customer complaints
- As well as greet customers with a smile and positive attitude, food prep, prepare menu items, performing cashier duties, assist customers with food selection inquiries, customization requests, and buss tables while providing excellent customer service
Education
High School Diploma -
Highlands Community Charter School
Sacramento, CA01.2022
Skills
- Conflict resolution
- Strong organizational skills
- Developed listening skills
- Excellent communication skills
- Data Entry
- Teamwork and Cooperation
- Self-Motivated and Independent
- Package handling
- Shipping and receiving
- Warehousing Operations
Accomplishments
- Customer Service
- File, Fax, Copy
- General store maintenance
- Customer service oriented
- Multi-line phone usage
- Consistently received positive feedback from guest and created repeat business by developing long-term relationships with customers
- Handled guest complaints, maintaining a positive dining experience for all rest
Career Overview
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 2+ years of experience working in fast-paced environments. Solid team player with great positive attitude.
Timeline
Shift Leader
Taqueria Santos Laguna
04.2022 - Current
Receiving Lead
STARWEST BOTANICALS, INC
03.2019 - 04.2022
Shift Leader
Santo's Laguna
07.2016 - 03.2019
High School Diploma -
Highlands Community Charter School
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