SONILINDIL JOSEPH
Calgary,AB
Summary
With a proven track record at Accenture, I excel in network security and infrastructure operations, blending strong communication skills to lead teams towards exceeding goals. Expert in Cisco, Palo Alto, and VPN technologies, I've driven significant improvements in system reliability and customer satisfaction, showcasing my problem-solving prowess and dedication to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network and Security Operations Consultant
Accenture
Calgary, Alberta
08.2022 - Current
- Manage and support the following: firewalls, Cisco routers and switches, Wi-Fi, and proxy.
- Site-to-site and remote-access VPN connectivity.
- Authentication, authorization, and accounting – Cisco ISE.
- Network security policy creation on firewalls
- Troubleshoot issues and provide the root cause analysis and resolution
- Contribute to preventing similar incidents from occurring in the future
- Ensure SOP (standard operating procedures), runbooks, diagrams and all relevant documents are up to date
- Update the inventory
- Provide technical direction and leadership to junior members, mentoring them to enhance productivity and quality
- Attend/arrange technical training sessions on a regular basis
- Attend/arrange team huddles and be an active participant in team planning activities
- Proactively communicate problems, blocks and/or any significant deviation from what is expected to client in a clear, concise manner
- Apply network system updates, patches
- Handle tickets in ServiceNow
- Provide 24/7 on-call support for infrastructure-related service incidents, and follow internal management escalation procedures when necessary (team rotation).
- Collaborate across various functional teams on assigned tasks and meet the tight timeline
- Take the lead, or actively participate in initiatives to enhance processes, products, and services.
- Analyze implications and determine the most appropriate action, even with limited guidance
- Relentless in pursuing customer satisfaction
- Attend any/all necessary project meetings, providing accurate updates and status to the project team and customer as required
- Successfully execute tasks in a diligent and efficient manner, by fully understanding the scope of the activity, communicating proactively any need for assistance or preparation
- Plan, gather critical customer environment information, design, and document solutions in a professional and coherent manner
- CANADA
- Technologies currently working on: CISCO SDN, DNAC, SDWAN, ACI, CISCO WIRELESS, CISCO ROUTING & SWITCHING, DDI- EFFICIENT IP, FORTIGATE AND CISCO FIREPOWER, CISCO UMBRELLA, AZURE
Senior Network Engineer
Accenture
Pune, India
07.2019 - 07.2022
- Handling day to day data socket patching request
- Ensuring correct access VLAN is passed on the edge switches
- Configuration of new switches along with IOS upgradation
- IP allocation of end devices
- Creating new network, advertising on LAN network, creating L3 and L2 configuration, creating DHCP scope
- Configuration of access points and SSIDs
- Configuration of port channel and VPC, VTP troubleshooting
- Implement the changes as requested by customer for VLAN configuration, configuration of SNMP, Trunk configuration, configuration of port channel and VPC
- Providing 24/7 L2 network operational support of existing network, configure security policies
- Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized, and SLAs are achieved
- Execute day-to-day network activities as part of Incident management and Change management processes to ensure end users request are handled and addressed within the defined SLAs
- Troubleshooting on P1, P2 and P3 incidents
- Knowledge on policy implementation (Authentication/Authorization)- RADIUS on switches
- Have experience working with enterprise class Ticketing System (Service now)
- Have experience working with the ITIL processes
- INDIA
- Configuration site-to-site VPN as per business requirement on checkpoint/ palo alto firewall
- Configuration of security policies on checkpoint, palo alto firewall, zscaler
- Ensuring prefixes are advertised from one site to another
- Ensuring the MPLS connectivity is up and working fine, in case of link down failures to raise case with service provider until the issue is fixed
Customer Service Executive
Tata Communications Limited
Pune , India
08.2014 - 07.2019
- End to end accountability of Severity 1, Severity 2 and Severity 3 incidents
- Managing high and critical Incidents to ensure timely completion
- Managing networks of all national and international routers
- Working on VPN, ILL, NDE circuits
- Logging into the PE Routers, checking if PE-CE link up/down, and accordingly troubleshooting issues
- Working with All the Peering Partners and Transit Partners for Routing issues
- Follow functional escalation if needed
- Ensuring timely updates to customer on the Interaction & Incident booked
- Maintaining customer relationship, ensure customer responsiveness, improve the customer satisfaction
- Handling repeated problems for permanent Fix by coordinating with problem management team
- Resolving and analyzing RCA (Root Cause Analysis) for incident reported to the organization
- Device models worked on: CISCO CATALYST SWITCHES: 9500, 9300, 3650, 3750, 6500, 9200; NEXUS: Nexus 5K, 9K switches; ROUTERS: 8300, 8500, 8000V; FIREWALLS: FIREPOWER 4145 with FTD; WIRELESS: 9800 WIRELESS LAN CONTROLLERS, 9130 ACCESS POINTS
Education
BACHELOR OF ENGINEERING - ELECTRONICS AND TELECOMMUNICATION
PUNE UNIVERSITY
India01.2014
H.S.C-12 - SENIOR SECONDARY (HIGH SCHOOL)
MAHARASHTRA BOARD
IndiaS.S.C-10 -
MAHARASHTRA BOARD
IndiaSkills
- ROUTING
- SWITCHING
- NETWORK SECURITY
- INFRASTRUCTURE OPERATIONS
- DNS
- DHCP
- IPAM-IP ADDRESSS MANAGEMENT
- WIRELESS
- VPN
- DATA CENTER OPERATIONS
- SDWAN-VIPTELA
- NETWORK REPAIRS AND MAINTENANCE
- SYSTEM UPGRADES
- CLOUD MANAGEMENT
- PROXY
- CISCO
- Palo Alto
- CHECKPOINT
- Efficient IP
- SERVICE NOW
- Thousand Eyes
- NS1
- FORTIGATE
- UMBRELLA
- ZSCALER
- FIREPOWER
- STRONG COMMUNICATION SKILLS
- PROBLEM SOLVING
- TROUBLESHOOTING
- TEAMWORK
- CUSTOMER RELATIONS
- GOAL ORIENTED
- MULTITASKING
- RESPONSIBLE
Certification
- Cisco Certified Specialist - Enterprise Core
- Palo Alto Networks Certified Network Security Engineer
- Aviatrix Certified Engineer Multi-Cloud Networking Associate
- ITIL Foundation Certified
Personal Information
Title: Network Consultant
Experience working with below device models :
9500, 9300, 3650, 3750, 6500, 9200, Nexus 5K, Nexus 9K, 8300, 8500, 8000V, Firepower 4145 with FTD, 9800 Wireless LAN Controllers, 9130 Access Points
Experience in below vendor tools
- Cisco
- Palo Alto
- Checkpoint
- Efficient IP
- Service Now
- Thousand Eyes
- NS1
- Fortigate
- Zscaler
- Firepower
Timeline
Network and Security Operations Consultant
Accenture
08.2022 - Current
Senior Network Engineer
Accenture
07.2019 - 07.2022
Customer Service Executive
Tata Communications Limited
08.2014 - 07.2019
BACHELOR OF ENGINEERING - ELECTRONICS AND TELECOMMUNICATION
PUNE UNIVERSITY
H.S.C-12 - SENIOR SECONDARY (HIGH SCHOOL)
MAHARASHTRA BOARD
S.S.C-10 -
MAHARASHTRA BOARD
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