Utsav Batra

Worked at Seneca Polytechnic college Newnham campus as a patrol guard

• Patrolled assigned areas on bicycle, and by foot to ensure security of facility and all areas are monitored and secured
• Responded quickly to emergency situations to assess and deflect issues.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
• Assisted in the development of comprehensive security plans for special events and occasions.
• Demonstrated friendly and professional costumer service.
• Managed resident requests and assisted all visitors coming to the facility.

Worked at MaRS Discovery District.

• Welcomed and assisted guests and visitors daily.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Created and programmed access cards and monitored CCTV cameras.
• Responded to phone calls and emails.
• Welcoming all contractors and registering them at reception with professionalism.
• Managed resident requests and assisted all visitors coming to the facility.
• Monitored everyday check-in procedures of the building.
• Ensured availability of all emergency information.

Worked at various sites including malls, condominiums.

• Ensured property rules and regulations are upheld.
• Managed resident requests and assisted all visitors coming to the facility.
• Performed building and outside patrols regularly.
• Monitored and check-in procedures for building.
• Maintained a professional attitude towards training and emergency conditions.
• Thoroughly documented and reported all incidents and suspicious activities.

• Greeted and guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Screening for signs and symptoms of COVID-19 and other communicable diseases.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises on foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.