Miguel Ortuno
Norwalk
Summary
Dynamic and results-driven Shift Lead with extensive experience at 8th Symphony Coffee, excelling in employee training and customer service. Proven ability to enhance team productivity and resolve issues effectively, ensuring high customer satisfaction. Skilled in POS system operation and maintaining safety standards, fostering a clean and organized work environment.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
4
4
years of professional experience
Work History
Shift Lead
8th Symphony Coffee
08.2024 - Current
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw team members, ensuring accuracy and proper bar flow procedures at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista Shift Supervisor
Roots Cafe
01.2023 - 08.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Shift Lead
Tastea
07.2021 - 08.2022
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
Education
Natural Sciences
Cerritos College
Norwalk, CA05-2022
Skills
- Customer service focus
- Guest service
- Employee training
- Productivity monitoring
- Problem-solving
- POS system operation
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Shift Lead
8th Symphony Coffee
08.2024 - Current
Barista Shift Supervisor
Roots Cafe
01.2023 - 08.2024
Shift Lead
Tastea
07.2021 - 08.2022
Natural Sciences
Cerritos College
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