Summary

Overview

Work History

Education

Skills

Timeline

Ethan Johnson

Simi Valley

Summary

Improved work flow in The Hub Bike Shop's service department as Service Manager, transforming customer service through team training and leadership. Achieved improvements in bike turnarounds and customer satisfaction, using skills in mechanical diagnostics and customer service management. Fostered trust and loyalty, to the shop, ensuring high-quality outcomes and revenue growth.

Overview

2

2

years of professional experience

Work History

Service Manager

The Hub Bike Shop

06.2023 - Current

Started as in sales that transferred into service after 6 months
Worked up to service manager after 5 months in service
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Analyzed service reports to identify areas of improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Developed and maintained positive relationships with customers to build rapport and trust.
Monitored service staff performance and provided feedback for improvement.
Streamlined and monitored service to approve turnaround time in service department.

Education

High School Diploma -

Royal High School

Simi Valley CA

06-2025

Skills

Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service management

Workflow management
Inventory management
Quality control
Mechanical diagnostics
Revenue generation

Timeline

Service Manager

The Hub Bike Shop

06.2023 - Current

High School Diploma -

Royal High School