Tatyana James
Ajax,Ontario
Summary
A resourceful and dedicated professional with a passion for exceeding expectations, I bring exceptional leadership and organizational skills to the table. My proven track record in team management, financial acumen, and unwavering commitment to customer service showcases my ability to deliver results consistently. I thrive in diverse environments, adapting seamlessly while maintaining a focus on excellence in all endeavors.
Overview
10
10
years of professional experience
Work History
Clinical Research Intern
akta PHARMACEUTICALS
Raleigh, NC
04.2024 - Current
- Desktop research using books, journals, articles, newspaper, sources, questionnaire, surveys poles, interviews, to gather data
- Analyzing and interpreting patterns and trends
- Record findings by taking written notes
- Plans and coordinates the initiation of research, study protocol, and establishment of operating policies and procedures
Assistant Store Manager
ROGERS COMMUNICATIONS
Oshawa, ON
05.2022 - 01.2024
- Implemented a business development plan to achieve measurable regional goals
- Evaluated staff performance based on key metrics
- Conducted interviews, trained new employees, and provided ongoing education
- Streamlined opening and closing procedures, enhancing daily operational efficiency
- Assisted in special projects assigned by management
Assistant Store Manager
WINE RACK
Pickering, ON
04.2018 - 04.2022
- Monitored sales and inventory trends, ensuring adequate stock levels
- Managed ordering, shipments, employees, and daily operations
- Recommended wine selections to meet customer needs and engaged customers through tastings
- Conducted interviews and training for associates, adhering to company policies and procedures
- Resolved escalated complaints on a per-case basis
Executive Assistant
NT Homes
Ajax, ON
01.2015 - 04.2018
- Highly skilled Executive Assistant with 3 years of experience in managing high-profile projects, developing efficient filing systems, and maintaining key stakeholder relationships
- Proven track record in increasing revenue by 10%, reducing document retrieval time by 30%, and improving customer satisfaction by 15%
- Exceptional skills in administrative support, event planning, and project management, with a strong commitment to optimizing processes and driving business growth
- Maintained CEO’s calendar, scheduling meetings, travel and ensuring no conflicts occur
- Managed schedules with subcontractors, clients, and vendors across 10 job sites
- Created forms and reports for perspective vendors to reduce vendor vetting and on-boarding process by 30%
- Improved workplace efficiency through effective communication with customers, on-site contractors, and project managers
- Prepared, proofread, and formatted all correspondence
Education
Business Degree -
Trent University
01.2025
Human Resources - Business
Durham College
04.2019
Skills
- Customer Service
- Problem-solving
- Interpersonal Communication
- Leadership
- Organizing and Maintaining Filing Systems
- Conducting Research
- Liaising with Clients
- Scheduling Meetings
- Handling Complex Assignments
- Supporting Financial Management
- HTML
- Windows
- Microsoft Word
- MS Teams
- Excel
- PowerPoint
- Outlook
- Xerox
- RightFax
- Advanced Internet Research
- Typing Speed of 70 wpm
- Mac
- IOS
References
Available upon request
Timeline
Clinical Research Intern
akta PHARMACEUTICALS
04.2024 - Current
Assistant Store Manager
ROGERS COMMUNICATIONS
05.2022 - 01.2024
Assistant Store Manager
WINE RACK
04.2018 - 04.2022
Executive Assistant
NT Homes
01.2015 - 04.2018
Business Degree -
Trent University
Human Resources - Business
Durham College
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