Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAVDEEP KAUR KHAIRA

Dorval,Québec

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

IO Solutions Call Center
03.2022 - Current
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Education

Diploma in Financial Management - Accounting And Finance

CDI COLLEGE
Montreal, QC
02.2022

Bachelors of Commerce - Business And Organizational Administration

GNDU University
Punjab ,India
06.2015

Skills

  • Staff Training
  • Data Entry
  • Product and service solutions
  • Complaint Handling
  • Policies and Procedures Adherence
  • English,Hindi and Punjabi Fluency
  • Customer Relationship Management
  • MS Office
  • Active Listening
  • Sales closing
  • Relationship Building
  • Business Development
  • Customer Relationship Management (CRM)
  • Paperwork Processing
  • Microsoft PowerPoint
  • Computer Proficiency
  • Computer Skills
  • Microsoft Outlook

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
French
Limited Working

Timeline

Customer Service Specialist

IO Solutions Call Center
03.2022 - Current

Diploma in Financial Management - Accounting And Finance

CDI COLLEGE

Bachelors of Commerce - Business And Organizational Administration

GNDU University
NAVDEEP KAUR KHAIRA