Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
AdministrativeAssistant

Berthe Raissa Bati

Ottawa,ON

Summary

Dedicated to meeting deadlines and ensuring customer satisfaction, I bring extensive experience in managing escalations and currently serve as an administrative assistant. With exceptional interpersonal skills, I approach every interaction with determination and dynamism. My background in public relations and extensive experience in the events sector have equipped me with a strong aptitude for learning and adapting to new challenges. Additionally, my exceptional organizational skills, proven track record in project management, and task coordination make me a valuable asset. As a professional with a solid background in executive support, I excel at managing complex schedules, coordinating meetings, and handling confidential information. My highly developed communication, organization, and problem-solving skills ensure seamless office operations. Focused on team collaboration and achieving results, I adapt flexibly to changing needs and priorities. With dependability and resourcefulness, I consistently deliver high-quality outcomes.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

PwC
01.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Using systems like Salesforces, Eptura and Concur
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

User Success Agent- Escalation Management Agent

KOHO
05.2021 - 09.2022
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Delivered exceptional customer service by actively listening, empathizing, and offering tailored solutions to client concerns.
  • Established strong partnerships with industry influencers to expand the company''s network while enhancing its credibility as an expert resource provider in its field.
  • Enhanced client retention by providing ongoing support and maintaining strong relationships.
  • Optimized the client success process by proactively identifying and eliminating potential bottlenecks, leading to more efficient service delivery.
  • Increased team efficiency through effective communication and collaboration with cross-functional departments.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Investigated and resolved customer inquiries and complaints quickly.

Travel agent

Amex GBT
11.2019 - 05.2021
  • Receive phone calls and help customers with the ticket reservation process plane, hotel or car rental
  • Follow up on satisfaction at the end of each call to make sure you have met the needs of the customer.
  • Giving tailor-made advice for each client
  • Rigorous monitoring of confidentiality rules to adequately protect customer data.
  • Respond to customer questions, problems and requests while finding the appropriate solution
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.

Business development representative

OnPath Business Solutions
01.2019 - 09.2019
  • Customer call management
  • Proposal of services adapted to customers
  • Market research
  • Management of meetings with clients

Administrative assistant, receptionist (Contract)

Institute On Governance
12.2018 - 12.2018
  • Answer calls
  • Online payment collection
  • Creating cards in tents
  • Creation and organization of documentation related to the event
  • Managing and sending emails
  • Layout of rooms for different events

Administrative assistant, receptionist

High Commission for the Republic of Cameroon in Canada
07.2018 - 09.2018
  • Answer customer calls and explain the different application procedures
  • Data entry into the system (different customer profiles)
  • Receipt of different types of application (visa, legalization, passport, consular card)
  • Adapt to different types of customers

Sales representative (person to person marketing)

Match Marketing
05.2018 - 07.2018
  • Define customer needs
  • Achieve sales targets
  • Build and maintain good relationships with clients
  • Collect and transmit comments on the services provided

Communications Officer

La Cité des affaires
03.2017 - 05.2017
  • Brochure design
  • Creation of the event plan
  • Timeline design

Education

Ontario College Advanced Diploma (OCAD) - Communication – Public Relations

Collège La Cité
Ottawa, ON
2017

Management

University of Moncton
Edmunston, NB
2015

Skills

  • Microsoft Office and Google Suite
  • POS System
  • Web Platforms, Social Media Management
  • Communication tools (flyers, posters, press releases )
  • Thrives in a demanding environment
  • Excellent interpersonal and communication skills
  • Fast learner
  • Strong team player who is also capable of working autonomously
  • Well organized and know how to prioritize tasks
  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Customer and client relations
  • Microsoft Outlook
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Appointment Scheduling
  • Deadline-oriented
  • Calendar Management
  • Invoice Processing
  • Event Coordination
  • Tech-Savvy
  • Documentation and control
  • Research
  • Expense Reporting
  • Information confidentiality
  • Travel Coordination
  • Master calender management

Additional Information

  • Proactive, takes the initiative to stay up to date on business changes and updates that could affect or benefit customers
  • Excels in building and maintaining customer relationships
  • Also excels in media monitoring (social media networks) and poster advertising
  • I always manage to achieve my goals when it comes to administrative tasks and organizing events

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary

Timeline

Administrative Assistant

PwC
01.2023 - Current

User Success Agent- Escalation Management Agent

KOHO
05.2021 - 09.2022

Travel agent

Amex GBT
11.2019 - 05.2021

Business development representative

OnPath Business Solutions
01.2019 - 09.2019

Administrative assistant, receptionist (Contract)

Institute On Governance
12.2018 - 12.2018

Administrative assistant, receptionist

High Commission for the Republic of Cameroon in Canada
07.2018 - 09.2018

Sales representative (person to person marketing)

Match Marketing
05.2018 - 07.2018

Communications Officer

La Cité des affaires
03.2017 - 05.2017

Management

University of Moncton

Ontario College Advanced Diploma (OCAD) - Communication – Public Relations

Collège La Cité
Berthe Raissa Bati