Calib Sande Kamatei
Ottawa,ON
Summary
A dynamic professional with a proven track record at Bank of Montreal, I excel in leveraging data analysis and customer service skills to drive improvements and achieve a 35% asset increase at Equity Bank Ltd. Specializing in customer engagement and strategic decision-making, I lead teams to exceed service objectives through innovative solutions.
Overview
8
8
years of professional experience
Work History
Associate
Bank of Montreal
Mattawa, ON
02.2025 - Current
- Analyzed customer feedback to identify areas for service improvement.
- Facilitated smooth onboarding process by coordinating training schedules and resources.
- Conducted market research for informed decision-making in product development.
- Implemented inventory management strategies to optimize stock levels.
- Streamlined documentation processes to support accurate record-keeping.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Data Analyst & Economic Research Assistant
Carleton University
Ottawa, ON, Canada
01.2024 - Current
- Supported research on macroeconomic trends, contributing to predictive modeling for financial forecasting
Union Steward
CUPE 4600
Carleton University, Canada
09.2023 - Current
- Championed equity and inclusivity in workplace policies
Teaching Assistant - Financial Econometrics (Master of Finance Program)
Carleton University
Ottawa, ON, Canada
12.2024 - 04.2025
- Facilitated workshops and provided guidance on econometric models for finance applications
- Supported students with assignments and projects involving advanced econometric techniques
Business Intelligence and Strategy Lead
Equity Bank Ltd.
Uganda, Uganda
02.2023 - 08.2023
- Company Overview: Equity Bank Ltd
- Is a financial institution in Uganda
- Spearheaded data-driven strategies, enhancing customer engagement and achieving a 35% asset increase
- Supervised a 20-member team, exceeding service objectives through streamlined workflows
- Designed Power BI dashboards for real-time monitoring of customer transactions
- Equity Bank Ltd
- Is a financial institution in Uganda
Business Intelligence and Strategy officer
Equity Bank Ltd.
Uganda, Uganda
05.2020 - 01.2023
- Company Overview: Equity Bank Ltd
- Is a financial institution in Uganda
- Built customer-centric dashboards using SQL and Power BI, improving satisfaction and loyalty metrics
- Conducted team training to enhance service delivery through analytics-based approaches
- Equity Bank Ltd
- Is a financial institution in Uganda
Data Analyst
Equity Bank Ltd.
Uganda, Uganda
06.2017 - 05.2020
- Company Overview: Equity Bank Ltd
- Is a financial institution in Uganda
- Analyzed customer data for bespoke financial solutions, improving service efficiency by 30%
- Implemented tracking systems to ensure transaction accuracy and service quality
- Equity Bank Ltd
- Is a financial institution in Uganda
Education
Master Of Arts - Economics
Carleton University
Ottawa, None06.2025
Bachelor In Arts - Applied Economics
Uganda Christian University
Uganda10.2016
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Product knowledge
- Data entry
- Financial acumen
- Industry trends
- Problem-solving
- Task prioritization
- Research
- Data collection and analysis
- Creative thinking
- Inventory and stocking
- Goal driven
Languages
English
Full Professional
Timeline
Associate
Bank of Montreal
02.2025 - Current
Teaching Assistant - Financial Econometrics (Master of Finance Program)
Carleton University
12.2024 - 04.2025
Data Analyst & Economic Research Assistant
Carleton University
01.2024 - Current
Union Steward
CUPE 4600
09.2023 - Current
Business Intelligence and Strategy Lead
Equity Bank Ltd.
02.2023 - 08.2023
Business Intelligence and Strategy officer
Equity Bank Ltd.
05.2020 - 01.2023
Data Analyst
Equity Bank Ltd.
06.2017 - 05.2020
Master Of Arts - Economics
Carleton University
Bachelor In Arts - Applied Economics
Uganda Christian University